Posted in Management 6 months ago.
Location: Naples, FloridaJob Description:
Responsible for a Tech-Zone Service Center that requires a diverse range of skills and the ability to manage multiple priorities. The Service Center Manager is responsible for building and managing a team of retail associates focused on delivering a positive customer/client experience. The manager must be knowledgeable in all services and support functions provided by the Service Center and will need to ensure that all aspects are optimized on a daily basis. Manager must be strategically aligned to drive demand generation and sales growth internally at the Tech-Zone Service Center and external within the community with Tech-Zone Pro Sales.
The Manager is responbile for ensuring a positive customer experience, overseeing the service center operations, sales, inventory, store logistics and onsite/offsite technical staff. Reviewing and approving all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews will be required, etc. Providing training, coaching, and counseling to subordinates for continuous improvement throughout all processes. Administers the inventory control/management functions, which may include cycle counting, inventory adjustments, and product allocations or reallocations. Manages the activities and personnel associated with providing technical services to internal to employees by identifying, prioritizing and confirming problem resolution or reported problems with all systems
Requires experience working in a retail environment. A Bachelor’s degree with technical or business emphasis and 4-6 years of related experience or equivalent combination of experience and education, plus 2-4 years of supervisory/management experience.
Also requires an in-depth knowledge of retail operations, advanced problem solving skills, organizational skills, and communication skills.
PHYSICAL & COGNITIVE REQUIREMENTS