Tech-Zone Service Center Manager - Naples, FL at CompuCom

Posted in Management 10 days ago.

Location: Naples, Florida

Job Description:
Overview: Tech-Zone is opening Service Center locations in Ft. Myers and Naples soon!! Join the team as a Tech-Zone Service Center Manager in one of our newest locations.

At Tech-Zone, we work hard to simplify technology solutions so small businesses don't have to. Part of CompuCom, an IT services company that supports the top corporations in the U.S., Tech-Zone is designed to offer enterprise-level support to our local communities. We provide small and medium sized businesses with industrial-strength tech support and business-class hardware and software. We offer a combination of repair and IT maintenance services, as well as a wide array of new and refurbished computers, printers, tablets and smartphones. In-store or on-site, Tech-Zone is changing the way local businesses get support for the technology they rely on.

What You'll Do
In order to deliver our exceptional services, we need a leader to build and manage a team of associates focused on delivering a positive customer experience. That's where you come in!

Our Service Center Manager will drive execution of end-to-end operations, sales plan of grand design, and exceptional fulfillment services from all divisions of the store.

Run the store—open, close, place orders, offsite presence
  • You are the example—provide an impeccable customer experience while staying loyal to our core values
  • Tech Guru—you are the go-to for all break/fix, selling points, technical advice, etc
  • Monitor and analyze performance of personnel, reviewing response times, problem logs, and trends in problems reported
  • Stay current on Tech-Zone products and services, market trends, and what's happening in your community
  • Facilitate and develop growth—for yourself, for your team, for Tech-Zone

In short, you manage, delegate, and execute as the leader and core example at your Tech-Zone Service Center.

Who You'll Work With
As a Tech-Zone Service Center Manager, you'll play a crucial role in the management of our Service Center on the ground floor. You'll work to build local brand and foster an impeccable reputation within the local community. You'll work with local small business owners, IT Managers, and key decision makers to sell the value of our unparalleled services and solutions. Internally, you'll oversee store operations and work to motivate, evaluate, and communicate with all personnel that have interaction within the center.

Who You Are
  • Experienced.
    • College Degreed (or equivalent related experience)—technical or business specialized.
    • Retail Background.
    • Currently have 4-6 years of related IT experience, 2-4 years of supervisory/management experience.
  • Influential.
    • Relatable and responsible when interacting with business owners, technical resources, and managers.
    • Lead—you are the example for customer experience, building relationships, dedication to the product—set the standard to perfection.
    • Align the team behind the vision.Inspire and motivate.
    • Be someone that people WANT to work for.
  • Communicator.
    • Able to transform technical IT solutions lingo into terms everyone understands.
    • Excellent verbal and written skills.
    • Relatable and responsible when interacting with business owners, technical resources, and managers.
    • Unshakable—all interaction with you is comfortable and calm.
  • Analytical.
    • Directly align business operations to meet financial goals.
    • Ability to review and analyze service logs and create a plan of action to be better than you were yesterday.
    • Study—customers, personnel, management—be the catalyst to making the experience better for all.

Why Tech-Zone?
Help us build our legacy. Work with us on our newest and best IT service offering. We're transforming the way small businesses get IT services. Our client's tech problems are no longer theirs, the ownership lies with us.

We innovate everything. We connect everyone. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

Join Tech-Zone. Grow Tech-Zone. Win with Tech-Zone!

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