Hotel Night Manager (OEM) at Starwood Hotels and Resorts Worldwide Inc
Posted in Police/Fire/Emergency 30+ days ago.
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Location: Atlanta, Georgia
Hotel Night Manager (OEM)
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
At W Atlanta Buckhead you would have the opportunity to create incredible memories for our guests. Beyond the standard hotel visit, a stay at W Atlanta Buckhead is a chance to go behind the scenes. Our guests enjoy fine shopping, fine dining or fine entertainment. Experience the action at Whiskey Blue Atlanta, Buckhead's hippest rooftop bar, which beckons from the 12th floor. Enjoy the country-club cool feel of our Thom Filicia-designed Living Room Atlanta or tempt your tastebuds in our new restaurant, Cook Hall, which features hand crafted cocktails and contemporary cuisine. Give your body a workout in FIT, our fully equipped fitness center, or give it some sun on our WET® deck, complete with the only infinity-edge pool overlooking famed Peachtree Road. Relax and slip into your very own slice of heaven. Push the Whatever/Whenever® button on your phone and our team will deliver whatever you want, whenever you want it (as long as it's legal). Whatever you desire, this Buckhead Atlanta hotel has it all.
Oversee nightly hotel wide operations. Act as contact person for guest and other hotel departments during “graveyard” shift. ESSENTIAL FUNCTIONS - Train and coach all night employees on established systems. Assist in new-hire and ongoing training. Direct and assist staff, ensuring that all work is completed effectively. Balances needs of hotel and productivity standards. Perform duties of Front Desk Agent if required. - Ensure all reports have been done correctly and distributed. - Address guest complaints, problems and/or requests in a very friendly and professional manner. Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved. - Investigate all service and safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts. - Watch for suspicious persons entering, exiting or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices. Ensure compliance with OSHA standards and preventative measures. Develop, revise, and advise key personnel of emergency procedures. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. • Check guests in and/or out. • Operate/handle telephone lines. • Escort incoming guests to their rooms when feasible. • Enforce hotel safety standards. • Perform other duties and handle projects as assigned by Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to speak, read, write and understand the primary language(s) used in the workplace. • Must be able to read and write to facilitate the communication process. • Requires good communication skills, both verbal and written. • Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. • Must possess basic computational ability. • Must possess computer skills, including, but not limited to, knowledge of computer accounting programs and math skills as well as budgetary analysis capabilities. • Extensive knowledge of the hotel, its services, and facilities. • Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. • Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required during the rest of the working day. Length of time of these tasks may vary from day to day and task to task. • Must be able to lift up to 15 lbs. occasionally. • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. • Vision occurs continuously with the most common visual functions being those of near vision and depth perception. • Requires manual dexterity to use and operate all necessary equipment. • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor’s Degree preferred. Experience One year hotel Front Office/Accounting experience required. Supervisory experience preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.