Desk Side & Technology Support Team Lead at Atkins North America
Posted in Information Technology 30+ days ago.
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Location: Atlanta, Georgia
Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.
Globally, Atkins is the largest UK-based engineering and design consultancy and one of the world's largest design firms with nearly 18,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
Atkins seeks an energetic and highly motivated self-starter to join our Atlanta, GA Information Technology Group as a Desk Side & Technology Support Team Lead.
The Desk Side & Technology Support Team Lead is responsible for the day to day operations and 2nd Line and above hardware and software support for their area of responsibility. They may manage staff in a dynamic, fast paced environment which champions customer satisfaction as a priority.
Job consists of complex, varied, non-standardized technology processes and operations across an assigned area consisting of several offices. This person will support up to 400 users and have 2 direct reports.
Bachelor's degree in Information Technology or related field or 7 years in network/system administration, PC support, and IT service principles and processes.
ADDITIONAL EXPERIENCE REQUIRED:
High level of proficiency and knowledge working in a Corporate IT environment.
Solid understanding of hardware and software asset management processes.
Experience with MS Windows 7, MS Windows 10 and Server 2008/2012 required.
Understanding of the Change Management Process.
Experience of working to (and exceeding) Service Level Agreements.
Ability to learn, understand, and apply new technologies.
Strong business focus and customer service skills.
Exceptional communication skills, both verbal and written.
Working knowledge of database/excel structures/tables/configurations.
Proven experience of data analysis and good numeric, analytical and reporting skills.
Effective stakeholder relationship management skills.
Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution.
Ability to motivate and improve the overall team performance and service levels.
Ability to communicate at all levels within the company.
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Experience in managing small to large scale IT projects.
ITIL V3 Foundation Qualification preferred.
Working knowledge of Service Now preferred.
Strong customer service skills.
Certification from Microsoft preferred.
ONLY SEEKING LOCAL CANDIDATES AT THIS TIME.
Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.
Please view Atkins Equal Opportunity Statement.