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Claims Concierge Manager at Chubb

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Richmond, Indiana

Job Description:

Combined Insurance, a Chubb Group Company, is seeking a Claims Concierge Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!
 
JOB SUMMARY:
We need individuals who believe that what we do every day in the insurance business is an important and worthwhile endeavor.  This is a business that is focused on restoring other people’s lives after they have suffered a loss. 
 
In addition to being focused on superior customer service, the Claims Concierge Manager uses data and has the ability to leverage their technical expertise, product knowledge, maturity and judgment to resolve business issues.  This position is able to persuade, convince others on important issues; a Change Leader supporting our future state operating vision.  Has the ability and strong interest in assuming a broader leadership position over time.
 
MAJOR DUTIES
Build broad understanding of our processes, products, and systems
Understand how to interface with Customers through different service channels – phone, email and web
Accountable for business transactions and process improvements
Build effective team environments with ability to leverage cross functional expertise and internal resources
Ability to influence others with facts, trend analysis and other supporting data
Analyze daily, weekly monthly or quarterly data and reports to identify opportunities and risks; recognize success and drive performance
Drive solutions across departments and functions
Manage projects and teams
Participate in future state operating vision initiatives with focus on ensuring our customer service model provides a competitive advantage in the marketplace
Better position Combined to support expected revenue growth in new and existing markets and distribution channels
Performs other duties as assigned
 

COMPETENCIES
 
Business Acumen - The ability to apply technical expertise, special knowledge, maturity and judgment to business issues and, as a result, improve team performance.
 
Influence - Understands how the company works, manages the matrix, and collaborates with and influences others to get things done, even without formal authority.
 
Inclusive Team Leadership - Effectively manages the performance of all team members, motivating and inspiring others toward achieving specific goals.
 
Execution - Effectively and efficiently uses personal initiative, managerial authority and organizational resources to deliver on commitments.
 
Ownership - Takes full accountability for achieving (or failing to achieve) desired results.
 
Integrity & Courage - Upholds and models Chubb values, even in challenging situations, when making decisions and communicating to others.
 
Strategic Focus - Incorporates a long-term perspective on Chubb and the markets in which Chubb operates into both planning and execution.
 
KNOWLEDGE
Excellent written and verbal communication skills
Exceptional organizational skills
Ability to multi-task in fast pace environment with attention to detail
Analytical skills
Ability to engage and motivate team members
Ability to build partnership and work collaboratively across the enterprise
Proficient in MS Office – Outlook, Word, PowerPoint and strong Excel skills
 
Preferred Qualifications: 
3 to 5 years of experience in a customer service, call center and/or back office operations
Insurance experience / knowledge a plus
Proven experience in successfully managing projects
Experience in building/interpreting dashboards, managing data and using data to influence decisions
Experience in leading and developing others
Ability to communicate in multiple languages – French / Spanish a plus
 
EDUCATION:
Associate’s or Bachelor’s Degree in Business or Finance
 



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