IT Quality Analyst II at Metropolitan Water District Southern California
Posted in Information Technology 30+ days ago.
Type: Full Time
Location: Los Angeles, California
The Metropolitan Water District of Southern California is a consortium of twenty-six cities and water districts that provides drinking water to nearly 19 million people in Southern California. Metropolitan's mission is to provide its service area with adequate and reliable supplies of high quality water to meet current and future needs in an environmentally and economically responsible way. Metropolitan's facilities include the 242-mile Colorado River Aqueduct, five conventional water treatment plants with a combined capacity of 2.6 billion gallons per day, nine surface water reservoirs, 800 miles of pipeline, and 16 hydroelectric power plants
INFORMATION TECHNOLOGY QUALITY ANALYST II
The MWD's Information Technology Group currently has one opening for an INFORMATION TECHNOLOGY QUALITY ANALYST II at our Headquarters Building in Los Angeles, CA.
The IT Quality Analyst II is responsible for delivering Quality Assurance/Quality Control services to internal and external MWD customers. Services include, but are not limited to, software test planning, test execution, process analysis, change management support, incident reviews, risk analysis, and contributing to IT strategic initiatives. The successful candidate should be able to demonstrate a strong technical background and knowledge of IT QA best practices and tools, along with excellent oral and written communication skills. The successful candidate should also demonstrate a high-level of professionalism, and be motivated to learn and support the MWD business and mission.
Duties include but are not limited to:
1. Assists with conducting analysis and investigations of technical issues and prepares reports.
2. Assists with developing guidelines for the implementation of computer systems.
3. Assists with creating technical documents and structured deliverables following information technology standards, including test plans, test scripts, test results, test logs, and test status report.
4. Assists with creating and tracking to closure issues identified and reported during testing.
5. Assists with implementing improvements to the technical environment affecting quality control.
6. Learns and assists with analysis and implementation of possible solutions to problems that improve the quality, reduce the cost, or improve customer satisfaction.
7. Assists with the development of quality information technology processes.
8. Performs quality assurance or quality control activities with minimal supervision.
9. Learns and assists to coordinate activities related to quality assurance on projects or initiatives.
10. Learns and assists with the analysis and implementation of quality metrics.
11. Learns and assists with the analysis of emerging quality assurance technologies.
12. Assists with creating technical documents and structured deliverables following information technology standards, including deliverable reviews, phase reviews, quality review reports, and metrics reports.
13. Learns and assists with analysis and implementation of possible solutions to problems that improve the quality, reduce the cost, or improve customer satisfaction.
14. Learns and assists with the analysis and implementation of quality metrics.
15. May participate on a project team.
16. Performs other related Information Technology Quality Analyst job duties as required.
Education and Experience: Bachelor's degree from an accredited college or university in a related field and two years of relevant experience.
Relevant experience is defined as: At least two years of experience in a software, e-commerce, or technology environment, with primary roles and responsibilities focused on quality assurance planning, testing, and reporting AND/OR at least two years of experience in an engineering environment focused on quality management/quality control of technology systems.
Required Knowledge of: Principles, practices, and procedures of Information Technology quality methodologies; methods to execute quality control testing and test documentation and reporting; methods to develop and deploy quality assurance policies, procedures, and practices; information technology life cycle methodologies; information technology practices relating to quality management, test management, and system development; analytical methods; decision-making methods or models; use of quality control methodologies; principles and practices of the use of automated testing; use of quality assurance methodologies; principles and practices of quality metrics; and current office technology and equipment.
Required Skills and Abilities to: Assist with the application of information technology practices for quality control or quality assurance for an information technology organization; assist with the development of quality control or quality assurance policies, practices, processes, or procedures; assist with providing quality assurance or quality control support for information technology systems developed internally, procured, or customized; ability to use analytical methods to assist with the development of a solution to a quality-related problem; use decision-making methods or models; assist with planning and the execution of a variety of assignments to meet business objectives under established guidelines; learn technical and business complexities relating to quality across related modules; problem solve; prioritize and multi-task; communicate clearly and concisely, both verbally and in writing; establish and maintain effective working relationships with those contacted in the course of work; work independently and in a team environment; and operate current office equipment including computers and supporting applications.
PHYSICAL DEMANDS, WORK ENVIRONMENT, AND VISION REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met or may be encountered by an employee to successfully perform the job duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties.
Physical Demands: The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as personal computers and record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
Work Environment: The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts, carts, or machines, or irritant chemicals; etc. Employees may be required to use protective clothing or gear such as masks, gowns, coats, boots, goggles, gloves, or shields.
Work Schedule: 9/80, Monday through Friday with alternating Fridays off
Job Related Selection Criteria:
40% Technical Knowledge (knowledge of IT terminology, standards, procedures, quality and life-cycle methodologies, quality control testing, documentation and reporting, automated testing, test equipment, applications, etc.)
35% Job Preparation (education, experience & training relevant to the position)
10% Problem Solving
05% Teamwork Skills
05% Oral Communication Skills
05% Written Communication Skills