Posted in Automotive 30+ days ago.
This job brought to you by eQuest
Location: Gering, Nebraska
NMC has served customers with equipment and service solutions since 1938. Today, our company remains customer-focused by providing a comprehensive line of product sales, parts, rental and services vital to the construction, power generation, material handling, on-highway truck, agriculture and railroad industries. Whether it’s Caterpillar equipment or another leading equipment manufacturer, NMC continually forges new solutions to meet the changing needs of its customers. NMC continues to take pride in developing strong relationships with customers and our employees. These personal connections cultivate growth and success – and they are the strength of NMC. It is this strength which will move NMC into tomorrow.
This position is responsible for diagnosis and repair of all heavy equipment (including removing, repairing, assembling, installing) and performs failure analysis of all Caterpillar equipment including engines, hydraulics, and transmissions. Depending on the level of skill, technicians perform jobs that range from basic and preventative maintenance and fluid changes to independent diagnosis and repair, and mentoring of entry level technicians.
ESSENTIAL/PRIMARY JOB DUTIES
Troubleshoots and tests various machine systems, compares test results to specifications and determines if the system is working as designed. Walks around machinery to inspect. Operates machinery to locate problem. Determines what services are required to repair the machine and performs failure analysis. Asks for assistance as needed in failure analysis and diagnosing problems for quality control.
Performs maintenance and repairs as assigned by Manager.
Gives diagnosis to Customer Service Representative (CSR). Works with CSR to achieve an appropriate estimate.
Gathers parts needed for repair, using parts book to accurately determine correct parts required for the job. Communicates required repair parts to Parts Sales Consultant.
Uses technician tools, including but not limited to: service manuals, operations manuals, and computer programs and resources and parts books effectively to address technical issues.
Performs all required tasks in accordance with printed procedures.
Requests another technician to conduct quality control review of repaired machine.
Writes service report for every machine repair in detail. Prints off hardcopy of service report with work orders and saves to server.
Assists other technicians as needed on repairs.
Handles all customer inquiries in a prompt and professional manner.
Adheres to all customer care standards.
Follows all safety policies and procedures, including contamination control and HAZMAT rules and regulations. Reports potentially unsafe conditions. Uses equipment and materials properly. Attends safety meetings as required. Maintains tools in good working order as per MSHA and OSHA regulations. Maintains a clean work area in accordance to contamination control and NMC standards.
Participates in all job-related training and applicable development classes to maintain current knowledge base on machines serviced by NMC.
Work within and promotes corporate vision, mission, and values of the organization.
Performs other duties as assigned.
Additional Tasks/Secondary Job Functions, if applicable
Reviews data retrieved during diagnostic steps to work up detailed, accurate and cost effective quotes and pricing estimates and parts orders.
Performs preventative maintenance work on customer machines according to guidelines as needed.
Assists in loading/unloading/cleaning of equipment as needed.
Performs pre- and post-delivery inspection on machines prior to delivery to customer as needed.
NMC is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information or membership in any class protected by applicable local, state or federal law.