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Senior Lead - Client Operations & Services - US at Infosys

Posted in Consultant 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Richmond, Virginia

Job Description:

Senior Lead – Client Operations andServices - US


In the role of Senior Lead, you will assist clients to determine their business issues and recommend solutions to drive business value. Solutions would often include tools and technologies like Robotic Process Automation(RPA), Business Process Management (BPM) etc. The consultant would be expected to use in-depth consulting and project management skills aligned to business objectives, processes, measurements and tools to analyze client business challenges, formulate hypotheses and test conclusions to determine appropriate solutions.


Your responsibilities may include:


•Be part of large and complex transformation engagement in understanding business processes, design 'to-be' processes, analyze client requirements and pain areas by conducting workshops.  If necessary, perform fit gap analysis, carry out benchmarking studies, and solution complex requirements.


•Review & validate robotic process automation opportunities identified in business processes that are technically and economically feasible. Contribute ideas for process changes required to enable automation and optimize gains. Review and validate business case developed around automation gains.


•Write Business Requirement documents for automation projects


•Provide consulting support to solve business problems focused on Financial Services – Banking & Capital Markets domain for our global clients leveraging Transformation methodologies and assets.


•Work proactively with client stakeholders to refine their current business processes or develop a new operating model in line with competitive and market forces. Also identify strategic capabilities needed to create and sustain one or more sources of competitive advantage.


•Develop methodologies to support transformation projects, creates tools, templates, frameworks and other knowledge artifacts.


Location for this position is Richmond, VA.








•Bachelor’s Degree in any career stream


•At least 12 years of experience in BPO sector working in related areas to the job description




•6 years of consulting experience relating to financial services including Mortgages and Consumer Finance, Account services, AML and Fraud


•Exposure to automation tools and frameworks such as Blue Prism, Openspan/Pega, Automation Anywhere


•Analytical abilities, communication/articulation/decision making skills


•Ability to work with customer independently playing an advisory role and ability to guide a team


•People management, Project management, Relationship management, Planning and Vendor management


•Experience within or assisting blue-chip organizations


•Proven experience managing projects and teams




Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).


The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.




About Us


Infosys BPO (, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia, and as of December 31, 2014, employed 30,971 people.


Infosys BPO has been consistently ranked among the leading BPO companies and has received multiple awards and recognitions from key industry bodies and associations. Infosys BPO also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPO strategists.