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Rep - Customer Service at L'Oreal USA

Posted in Other 30+ days ago.

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Type: Full Time
Location: Valencia, California

Job Description:

Job Summary:

Provides comprehensive customer service directly to a diverse group of assigned, salon chain accounts and sales consultants utilizing the portfolio of L Oreal Professional Product brands and partner brands represented by SalonCentric.

Position Responsibilities:

* Responsible for direct interaction with customer accounts and sales force to perform product inquiries, order entry processing and control.

* Researches issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.

* Uses strong customer service ability to provide value added services in a timely and accurate manner.


* SAP experience preferred

* Call center experience preferred

* Outstanding telephone and interpersonal skills.

* High School diploma or equivalency

* Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.

* Demonstrates an enthusiasm and interest for all assigned brands.

* Excellent computer skills using Microsoft Office software

* Data Entry experience required.

* Able to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.

* Must be able to handle multiple tasks at one time with a high attention to detail.

* Skilled at suggestive selling and providing alternative solutions to accounts.

* Ability to work overtime when required.

* Must have long-term authorization to work in the U.S.