Spa- Front Desk Attendant at Nemacolin Woodlands Resort

Posted in Entertainment/Gaming/Casino 12 days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Farmington, Pennsylvania

Job Description:

Spa-Front Desk Attendant



  • Responsible for greeting all guests that come to the spa and assisting them with any requests that they may have.

  • Responsible for checking in appointments, booking services, and checking out appointments.

  • Must be able to provide guests with answers to any questions they may have concerning spa services and procedures.

  • Candidate must be able to communicate well with guests in addition to associates and other members of management.

Duties



  • Maintaining complete knowledge of all resort features, services, and hours of operation.

  • Maintaining knowledge of all spa and salon services as well as fitness center programs and daily group activities.

  • Booking spa appointments and assisting guests with the check-in process as well as the check-out process.

  • Greeting all guests with a warm welcome and ensuring that they are satisfied with their spa experience.

  • Accommodating all guest requests quickly and courteously.

  • Handling complaints effectively and efficiently.

  • Setting up workstations with the appropriate supplies.

Qualifications



  • Ability to communicate fluently in English.

  • Ability to maintain appropriate grooming standards according to organizational policy.

  • High school diploma.

  • Previous experience in the retail or hospitality industry.



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