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Call Center Specialist, Hotel Reservations at IHG

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Charleston, South Carolina

Job Description:

Are you looking for a better career opportunity? Do you want to work for a company that truly cares about its people? Well look no further because you have found us. 

Who are we? We are IHG (InterContinental Hotels Group). Never heard of us? That's okay, we know you've heard of some of our brands. You've heard of Holiday Inn and Holiday Inn Express right? Those are ours. 

How about Crowne Plaza or Staybridge Suites? Those are ours too. We also own InterContinental, Hualuxe, Kimpton Hotels, Even Hotels, Hotel Indigo, and Candlewood Suites. In all we have over 5,000 hotels worldwide and we are growing all the time. IHG's contact center has been a fixture in the Lowcountry for 20 years and we aren't going anywhere!

We have great hotel brands, but its our people that make us elite. We are a company that truly cares about our customers, our colleagues, and our communities. We have been recognized again and again as one of the top employers in South Carolina and the world because we give our employees room to be themselves and together we deliver Great Hotels Guests Love. 

So, what do you say? Do you want to join our award winning team in our Charleston Reservations Office? We certainly hope so. Below is a bit more about the role. We genuinely hope you choose to apply. 

As a Call Center Specialists, Hotel Reservations at our Charleston Reservations Office you will: 

  • Answers calls from guests all over North America interested in staying at any of our hotels

    • All calls are inbound (they call us)

  • Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs 

  • Deliver a great customer experience

At IHG's Charleston Reservations Office we offer a challenging and supportive environment that allows our people to grow. We’ve won plenty of employer awards over the years and are most proud of the ones that acknowledge our investment in our people. We were recently named a Best Place to Work in South Carolina for the fourth consecutive year! We also just won a 2017 Top Employer Award from AON. Apply today to see why we are one of the world's best companies. 


Our call center is conveniently located in Festival Centre at 5101 Ashley Phosphate Road, Suite 160 in North Charleston. 

Keywords: Customer Service, Call Center, Contact Center, Guest Service, Hotel, Sales, Customer Care, Representative, Travel, Vacation, Hospitality, Service, Call Center Office, Office Job, Resort, Vacation

Ideally,  candidates will have experience in customer service, call center, sales, and/or hotels but we are interested in you even if you don't. Some of our best employees came to IHG with no work history at all (please submit a resume even if you have no work history). We are looking for great communicators who have the ability to quickly develop rapport with our guests. Candidates with strong interpersonal and customer service skills, stable work history, excellent verbal communication skills, and the ability to quickly navigate web pages. 

  • $11 to $17 per hour

    • Base is $11 per hour + commission for reservations booked (all calls inbound)

      • Current average is just over $13 per hour

    • $1 per hour shift differential for hours worked after 5 pm or any hours worked on Saturday & Sunday

  • New hires work afternoon, evening, and weekend hours

    • New schedule bids every 4 months so moving into a preferred schedule usually doesn't take long

  • Casual dress 7 days a week


  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Tuition Reimbursement

  • Matching 401(k)

  • Disability Insurance

  • Paid Personal Days

  • Paid Vacation

  • Hotel Discounts Worldwide

  • Advancement Opportunities

  • Free On-Site Arcade Games 

  • And Much More!

So are you finally ready to get a better job?  Apply today and see for yourself why IHG was voted one of South Carolina's top employers. 
IHG is an equal opportunity employer Minority / Female / Disabled / Veteran