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Network Operations Technician II at Crown Castle

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Dallas, Texas

Job Description:

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 60,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion. 

Position Title:   Network Operations Technician II   

Position Summary

Responsible for supporting and maintaining Small Cell DAS Networks that are currently serving, the Nation’s largest Wireless Carriers. Year round objectives to include, first response to outages and impairments, along with making the needed repairs to the assigned networks. Annual Preventative Maintenance inspections, to remote DAS equipment and host related equipment. Various computer related administrative tasks, i.e. uploading photos and documents, using GUI pages along with many web-based tools. Safe work practices, must be applied to the completion of all work related tasks, along with integrity, quality and attention to details.

Essential Job Functions

  • Perform all activities in a manner to ensure the safety of yourself, your team, your customers and the public.

  • Respond to all network outages, impairments and emergencies in the DAS network

  • Complete all annual preventative maintenance inspections thoroughly and accurately, to Crown standards.

  • Operation and understanding of RF and fiber related test equipment, such as PIM analyzer, Antenna analyzer, RF power meter, Spectrum analyzer, Signal generator, OTDR, Fusion splicer, Optic power meter, DMM

  • Operate PC or similar devices to gain access to DAS network and complete assigned administrative tasks.

  • Work efficiently and effectively with cross functional departments and peers.

  • First line acceptance of all new and modified networks using the Network Handoff Process.

  • Ensure timely receipt and review of closeout packages and prompt completion of New Construction PMs to ensure quality builds


  • High School Degree or equivalent required

  • Associates degree, two-year technical degree or equivalent military/special electronics training experience strongly preferred

  • A valid state driver’s license required

Experience/Minimum Requirements

  • Three (3) to five (5) years of experience and qualified in one or more of the following fields:wireless communications, outside plant fiber optic installations, repair, testing and troubleshooting

Other Skills/Abilities

  • Knowledge of radio transmitters, receivers, antennas, electronic theory, fiber optic theory

  • Ability to safely drive and operate a DOT compliant boom truck, in the public right of way.

  • Ability to work closely with and provide guidance to vendors both on-site and remotely

  • Ability to analyze and understand PIM/Sweep test data

  • Ability to work independently with minimal guidance, while managing time for maximum efficiency.

  • DOT Certification

  • OSHA Certifications

  • Fiber Optic Certification

  • PIM or Antenna analyzer certifications

  • Ability to communicate both verbally and in writing in a clear and concise manner

  • Skilled in trouble ticket or work order systems

  • Exposure to network monitoring systems

Organizational Relationship

Reports to:  Manager Network Operations

Title(s) of direct reports (if applicable): N/A

Working Conditions:  Works in the Public right of way, exposure to extreme weather, radio frequency, general public.  Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Available to work after hour projects, weekends, Holidays and On-Call Duty as conditions require. May be required to travel and be away from home location, for extended periods of time.

Crown Castle is an Equal Opportunity Employer.

See Job Description