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French Bilingual Product Support Specialist at Garmin International

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Olathe, Kansas

Job Description:

GPS Manufacturer/Distributor

Great ideas sometimes come from singular inspiration, but more often they’re a result of collaborative effort. Inside Garmin, we like to foster an environment of participation and engagement. We support professional development, offer well-designed career paths and adhere to a policy that prioritizes promoting from within the company to maximize the opportunities for our associates. We are also committed to being a good corporate citizen and providing opportunities for associates to contribute toward a healthy, sustainable world.

If you’re outgoing, friendly, passionate and love to talk, we need to talk! Our product support centers in Kansas, Arizona and Oregon are staffed with exceptional product support specialists eager to assist you. Whether you need technical “how to” assistance or repairs to one of our many devices, our agents are on the other end of the line wondering “how may we help you?”

The customer is always right. That’s why our product support specialists are specially trained to provide our customers with the necessary technical information needed to satisfy the phone calls, email and chats about our consumer electronic products in a timely and friendly manner. They’re our ace in the hole—or is it up our sleeve?—for dealing with difficult and escalated matters affecting customer satisfaction and reporting out-of-line conditions.

If you are fluent speaking and writing in French, have a passion for helping people and have a technical aptitude, we have the job for you!  We are looking for a full time Bilingual Product Support Specialist who can clearly communicate in French to provide technical support via phone, email, and any other written form.  Candidate must display strong customer service skills and professional interaction with Garmin customers and staff members. Other essential functions include:

  • Develop and maintain department and company image and philosophy to the public

  • Become highly knowledgeable in the specifications, capabilities and operation of Garmin products

  • Efficiently answers customer technical inquiries regarding Garmin products and troubleshooting via telephone, letters, fax and electronic mail

  • Must meet or exceed departmental goals and metrics

  • Compliance with HRD-003 (Garmin’s Attendance Policy) and other policies pertaining to the workplace

  • Timely completion of tasks and/or projects of basic complexity within defined process

Qualified candidates for this role will possess a high school diploma or GED and demonstrate verbal, interpersonal, and written communication skills. Other requirements include: 

  • Demonstrated interest for the product segment and interest in developing product knowledge

  • Demonstrated customer service expertise

  • Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability

  • Demonstrated reliable and predictable attendance

  • Demonstrated computer skills and ability to navigate multiple screens

  • Demonstrated ability to fluently communicate in French, verbal and written (preferred French Canadian dialect).

As part of our ongoing commitment to helping associates maintain a healthy balance between work and life, we sponsor company-wide and individual wellness initiatives, as well as world-class sporting events—and even some of the participating athletes. In each of the communities in which we do business, Garmin has a strong philanthropic and civic presence. Our associates benefit from these connections in many ways, including through discounts on products and services, opportunities to attend sponsored events, and even help with work-life initiatives, such as pilot certification and adoption assistance.