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Inbound Sales Representative at Comcast

Posted in Customer Service 30+ days ago.

This job brought to you by Professional Diversity Network, Inc

Type: Full Time
Location: Miramar, Florida

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Dedicated sales role handling calls from customers wanting to set up new service, transferring service from one address to another and adding a new product to their existing service. Customer may hit the sales option on the IVR and get routed to this queue for non-sales related issues. These agents are expected to sell as many lines of business or ancillary products as possible on each call. Agents are compensated based on a 30% commission component in addition to the base salary.

Job Summary:
Responsible for promoting and selling Comcast products and services that are both current and emerging. The Inbound Sles Representative will approach sales as a way of helping our customers receive the best value for their money. Inbound Sales Representatives must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The Inbound Sales Representative relates well to the customer, thinks and exercises sound judgment, and acts responsibly in the customer’s and the company’s interest.

Core Responsibilities:
- Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and
- Elicits and records customer information and inquiries using a computerized system.
- Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
- Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage.
- Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
- Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
- Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE). Acts as an Ambassador for Comcast by building rapport with the
customer, supporting, reassuring, and educating the customer throughout the call.
- Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests. Enters and confirms sales when appropriate.
- Supports Other lines of business as call volume dictates.
- Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
- Achieves overall performance goals of the organization.
- Attends training as required.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
- Generally requires 6 months-2 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer