Operations Analyst at Bank of America

Posted in Other 18 days ago.

Type: Full time
Location: Scranton, Pennsylvania

Job Description:

Job Description:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

  • Processing and releasing of electronic payment instructions across 20 European branches, ensuring deadlines are strictly adhered to
  • Maintain a high level of accuracy when processing and rel easing payments via the local clearings
  • Handling customer enquiries and resolving issues using own initiative and knowledge
  • Liaising with servicing both in Bromley and the local European branches and other internal business partners on a daily basis
  • Maintain and improve quality service and products through initiating and implementing new initiatives to drive the department forward
  • Building solid relationships with business partners across LOB's

Required skills:
  • Understanding of the Payments business and SWIFT preferable
  • GBS knowledge desirable
  • GIN knowledge desirable
  • Understanding of Network and European clearings preferable
  • Excellent written and verbal communication skills
  • Keyboard skills required
  • Good team player, enthusiastic, flexible and committed
  • Ability to priorities, use own initiative and be flexible
  • Ability to work under pressure, meet deadlines and navigate change and prioritize daily
  • Proactive approach to problem resolution
  • An understanding of the Cash management business
  • Individual should have experience of Payment Processing within Europe
  • Knowledge of Excel, Word, PowerPoint an advantage

3rd shift (United States of America)

Hours Per Week:

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