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Assistant Site Manager at ICWG

Posted in Retail 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Dalton, Georgia

Job Description:

The Assistant Site Manager is responsible for assisting the Site Manager with directing the activity of a car wash location through leading and supporting a site team that delivers a quality customer experience.


  • Direct and supervise employees in the absence of the Site Manager

  • Execute open & close duties and follow designated procedures

  • Assist with training employees

  • Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures

  • Address customer complaints in the absence of the Site Manager

  • Escalate customer complaints to the Site Manager when appropriate

  • Be polite and available to address all customer concerns and handle them in a professional manner

  • Always be ready to assist customers with menu options and payment

  • Provide customers with information and benefits of the fast pass program

  • Guide cars onto the track with a focused, pleasant, and competent demeanor

  • Perform visual inspections of the condition of each vehicle prior to entering the tunnel

  • Be proficient with all policies and procedures and able to perform them on a daily basis as needed and ensure the same for all other employees

  • Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized

  • Keep vacuums unclogged, hoses hung properly, and trash cans emptied

  • Work safely and report safety or maintenance issues to management

  • Other duties as assigned

  • Must be highly energetic, hard-working and goal oriented

  • Excellent customer service skills required

  • Proven communication and leadership skills are a must

  • Must be at least 18 years old

  • Degree or certification preferred

  • Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays

  • Previous supervisory experience in a customer service industry

  • Proficient with computers including Microsoft Office

  • Previous POS systems/cashier experience

  • Ability to work outdoors in ALL weather conditions