Help Desk Technician at Learfield
Posted in Other 11 days ago.
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Location: Jefferson City, MissouriJob Description:
Req No. 2018-2078
Location Name Learfield Communications, LLC
Location US-MO-Jefferson City
Category Information Technology
We are looking for a Help Desk technician whose main responsibility will be assisting with our Computer Refresh Program. This position will also assist other technicians in providing fast and useful technical assistance on computer systems.
Boxing, unboxing and shipping equipment
Follow procedures for computer imaging and configuration
Communicate via telephone, email, in person in a courteous manner
Serve as the first point of contact for customers seeking technical assistance via the phone or ticketing system.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Assist with Inventory Management
Diploma in Computer Science or relevant field &/or 2 or more years Help Desk experience
Technical knowledge of software and PC hardware, including HP, Apple, Microsoft Windows, Microsoft Office, and Adobe products
Ability to diagnose and resolve basic technical issues
Able to read and understand technical manuals, procedural documentation, and OEM guides
Experience working in a team-oriented, collaborative environment.
Excellent communication skills
Strong customer service oriented and cool-tempered
Ability to lift/transport heavy objects such as computers/printers
Some travel may be required