Posted in Entertainment/Gaming/Casino 30+ days ago.
This job brought to you by eQuest
Location: Woburn, Massachusetts
This position is responsible for assisting guests in the Courtyard Bistro and all Catering Outlets in an efficient and courteous manner. Effectively promotes the Bistro, takes orders, and prepares/delivers food and beverage orders. Adheres to all health regulations, and follows CSM/Marriottâ€™s high standards of quality to ensure guest satisfaction.
â€¢ Greets all guests in a courteous and friendly manner.
â€¢ Accurately and quickly takes, enters, prepares and delivers guest orders according to standards.
â€¢ Responds to guest needs and provides the highest level of quality service.
â€¢ Assists other associates as needed to meet guestâ€™s needs.
â€¢ Effectively operates micros operating system and cash register.
â€¢ Follows all CSM/Marriott cash handling/POS procedures to ensure accurate closing of all guest checks.
â€¢ Responsible for answering all questions about menu items, specials, and prices.
â€¢ Familiar with preparation methods and ingredients to meet guestâ€™s dietary/allergy questions.
â€¢ Actively up-sells food and beverage items to maximize revenue.
â€¢ Monitors and replenishes stock of prepared menu items.
â€¢ Prepares all food in a timely manner, and operates the Turbo Chef according to standards.
â€¢ Brews coffee and prepares coffee/other drinks according to the specific recipes.
â€¢ Assists Bartender when necessary with serving alcoholic beverages, and follows local liquor laws.
â€¢ Dispenses appropriate levels of alcohol; prepares drinks to recipe and CSM/Marriott standards.
â€¢ Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
â€¢ Consistently checks guestsâ€™ identification and monitors guests consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
â€¢ Assists Bistro Attendant as needed.
â€¢ Responsible for disposal of garbage, picking up trays, re-stocking dishes on the line, and clearing/wiping down tables and counter.
â€¢ Transfers full dish tubs to the dish room, and assists as needed with washing dishes.
â€¢ Completes all required paperwork in an accurately and timely manner.
â€¢ Assists with inventory, completes inventory par sheets, and other responsibilities as needed.
â€¢ Maintains a clean and safe work area, and handles all food/beverage in compliance with CSM/Marriott, brand, local, state and federal regulations.
â€¢ Assists in maintaining sanitation and cleanliness of the Bistro, kitchen, and dish room.
â€¢ Follows all CSM/Marriott procedures for guest/associate incidents.
â€¢ Knowledgeable of hotel emergency procedures.
â€¢ Produces required volume of work by planning, organizing and prioritizing work duties.
â€¢ Adheres to CSM/Marriott grooming and appearance standards, and general work rules and department procedures.
â€¢ Attends all required department and hotel meetings and adheres to CSM attendance policy.
â€¢ Completes all required side work, and takes initiative to assist wherever necessary.
â€¢ Works as a team player and actively contributes to the success of the Bistro experience.
â€¢ This position also may be responsible for the set-up, maintenance, and take down of banquet areas according to function specifications.
â€¢ Also provides food and beverage service to clients in a business of social function in a friendly manner.
Competencies/Skills Required: One year prior serving/customer service and bartending experience required. Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast paced environment. Must have the ability to speak, understand, and write English in order to meet guestâ€™s needs and complete required paperwork.
Education: High school diploma/GED or equivalent experience required. TIPS or CARE beverage service training and certification, or the ability to obtain local certifications as required by law.
Physical Requirements: Ability to lift, push and pull up to 50 pounds on a consistent basis throughout shift. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
Competencies/Skills Preferred: Prefer two or more years of previous serving and bartending experience in a fast-paced restaurant environment.