Posted in Other 30+ days ago.
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Type: Full Time
Location: West Des Moines, Iowa
CUSTOMER SERVICE REPRESENTATIVE
* Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.
* Duties may include:
* resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line
* performing extensive research to resolve the complex customer problems
* providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
* providing training on policies and procedures, new or enhanced services and/or procedural changes.
* May also cross-sell or refer products, review data and report trends to management, and project work
* 2+ years of customer service experience
* Strong computer and data entry skills
* Good time management and ability to multi-task
* Self starter and career minded
* Genuine concern and desire to help others, call center experience, working knowledge of Outlook, ability to multitask, attention to detail, excellent written and verbal communication and goal oriented
Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. We do not discriminate against any employee or applicant because they inquired about, discussed, or disclosed compensation. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.