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Director, Professional Services at OpenText

Posted in Other 30+ days ago.

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Type: Full Time
Location: Irvine, California

Job Description:


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The opportunity:

The Director role works closely with the rest of the customer account team including Sales, Technical pre-sales, Value Engineering, and OT leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services. The Director also liaises with and brokers relationships with OT partners and other contractors to establish relationships in general and for specific projects.

The Director is responsible for Professional Services sales, revenue generation and customer success for their accounts within NA West Region while actively supporting peers in the West Region and across North America for mutual success against the OT mission of bookings, revenue, margin, and reference-ability. The Director is also responsible for the management of a team of Project Managers, based in the West region, including hiring, performance & compensation management, professional development, and other manager responsibilities.

You are great at:

Managing a team and ensuring career plans, training plans and reviews are completed and ensuring and maintaining formal qualifications and certificates for all staff including: product and method certifications, security clearances, and work visas where required

Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract and invoicing status using appropriate tools available;

Planning and direction for all aspects of the project including planning, scheduling, resourcing, risk assessment, cost/benefit analyses, establishing milestones, deliverables and budgets

Formulating and managing strategies and project plans including: 1) Management of deliverables 2) Determination and tracking of project plans (including Work Breakdown Structures, timelines, resource plan training plans and any other related contractual milestones, plans, or milestones) 3) Regular project reviews and reporting 4) On-going risk, issue and change management; This is to be done for both time and material and fixed fee engagements.

Analyzing and make decisions on projects, considering project functionality, cost, schedule, and quality and making trade-offs as appropriate for each project being managed

Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text;

Working with the project manager to ensure tracking, monitoring and communicating project progress against the project plan, requirements, quality measures, standard processes, and milestones is occurring.

Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, customization to existing clients;

Creating a pipeline of opportunity to generate bookings meeting quarterly budget expectations

Actively supporting as required to the Professional Services team in writing responses to RFP s, identifying and tracking opportunities including the participation in Business Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholders

What it takes:

University Degree or College Diploma combined with relevant IM/IT experience (10+ years) or equivalent.

At least 7 years of experience with IT systems in a manufacturing environment.

Project Management Professional (PMP) Certification is an asset.

Experience in managing teams and direct reports; ensuring objectives are met on time and budget.

Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.

Experience selling Professional Services

Knowledge of the Open Text product offerings and how to associate such to client s business requirements

Ability to use standard methodologies to quickly evaluate and size an opportunity. Being able to quickly assemble business requirements to OT modules and provide an estimate for budgetary purposes.

Previous experience in planning and implementing large scale ECM projects.

At least two years prior experience closing and directing engagements totaling at least $1 million in annual fees

Prior experience as a senior manager in a big 5 or major consulting organization preferred

Have experience selling to and/or working for major corporations within the west coast client base

Strong presence and confidence, exhibiting professional maturity with at least 10 to 15 years working experience

Solid work ethic with a willingness to work over time to meet client demands

Willingness to travel, at times, up to 3-4 days per week

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email