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Service Coordinator at P1 Group

Posted in Admin - Clerical 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Topeka, Kansas

Job Description:

We are currently seeking qualified candidates for a Service Coordinator (Dispatch) position at our Topeka, KS office.  

The work schedule for this position is 8:00am – 5:00pm, Monday thru Friday.

Qualifications:


  • Three (3) years’ experience in a customer service type of position with significant phone interaction.


  • Preferred -Three (3) years’ experience in a mechanical service related industry (HVAC, Plumbing, Refrigeration).


  • Associates degree preferred but not required.


  • Proficient with Microsoft Office products - Word, Excel, and Windows.


  • Accurate & fast typing skills.


  • Maintain confidentiality.


  • Excellent communication and organization skills.


  • High School Diploma or equivalent.


  • Must be able to satisfactorily pass a criminal background check and drug screen.

Job duties:


  • Schedule service and emergency calls and dispatch assigned HVAC and Plumbing technicians.


  • Ensure schedule is up to date for all service technicians. Work with other Service Coordinators to maximize productivity and profitability of technicians.


  • Review and audit description of work performed by technicians.


  • Address customer issues relating to assigned technicians and accounts within your realm of authority.


  • Review readings from tasking as they are received in and make changes or additions such as serial numbers, belt sizes and quantities, and filter sizes and quantities.


  • Check hours for assigned technicians’ payroll and confirm hours with technicians before payroll is run each week.


  • Issue purchase orders as needed.


  • Issue new call service job numbers as needed.


  • Answer department service lines and answer other department phones as needed.


  • Back-up other Service Coordinators as required.


  • Compose memos for field service techs as required.


  • Assist with report gathering, and departmental data entry as required.


  • Discuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer service.

About our company

Since 1919, P1 Group, Inc. has created a proud tradition, outstanding reputation and proven performance record in the electrical and mechanical construction and building service industries. P1 Group has established itself as one of the premier contractors both locally and across the nation. Offering a challenging and fast-paced work environment, P1 Group takes pride in its ability to maintain a high standard of excellence along with an ethical and friendly business culture. Additionally, the safety program, which includes a full-time staff, has helped the company win numerous national safety awards.

P1 Group, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

We have a competitive compensation and benefit package.

See Job Description