Provides support in the Telehealth visit and is the point person for real-time Telehealth events. Provides clinical and technical guidance, performs clerical, and other delegated duties under the direction of the Provider.
Minimum Job Requirements:
C.N.A. certification - active licensure in the State of Florida
Previous customer service experience in healthcare
American Heart Association (AHA) BLS
AHA First Aide certification required within 1 month of hire
Level II finger printing background
Proficiency with computers, systems, software, flexible with apps, phone, etc.
Experience in healthcare video teleconferencing/telemedicine or audio-visual operations preferred
Bilingual English/Spanish preferred
Excellent problem solving ability in a broad range of areas to address all of the potential problems that might arise; scheduling conflicts, communication problems, technical problems, etc.
Able to work independently
Excellent organizational ability to maintain a system with few major problems and addresses the needs of all participants
Able to relate cooperatively and constructively with clients, families, and co-workers
Ability to learn appropriate software applications including MS Word, Excel, and data management
Ability to communicate effectively in English both verbally and in writing
Essential Job Duties:
Coordinates and assists the scheduling of appointments for virtual consultations with RN.
Provides guidance with equipment and demonstrates its usage (i.e., temperature, B/P, Resp., etc.) and measurements (i.e., height, weight, etc.).
Ensures compliance with consent documentation for each patient receiving services. Provides basic trouble-shooting technical assistance to customers as needed.
Responsible for equipment functioning. Takes proper actions by notifying Clinicians and places maintenance work order for malfunctioning equipment.
Provides support and guidance during the Telehealth encounter to ensure a positive patient experience.
Provides the patient summary form and end of visit instructions to patient and processes medical documentation from the Telehealth visit.
Assists in completing and documenting required screening. Coordinates with school health team appropriate interventions based on screenings.
Enters appropriate interventions and documents at minimum once annually and as required in the student’s Cumulative school record.
Identifies all students with chronic conditions and initiates contact with family.
Maintains a clean and orderly work area. Maintains all equipment in proper working condition and order.
Responsible to review flags daily addressing concerns so that it may be communicated to department leaders as needed.
Provides demonstrations and promotes to potential customers the Telehealth service. Explains services, pricing, and answers questions from potential customers.
Maintains and logs data for potential customers for marketing purposes.
Gathers data for general information purposes or special reports. Prepares reports for department’s approval.
Assists leaders and clinical personnel with clerical duties as needed.