Patient Account Liaison I at Lifewatch
Posted in Other 30+ days ago.
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Type: Full Time
Location: Malvern, Pennsylvania
Patient Account Liaison I
Resolve customer complaints, special cases and answer customers' questions regarding policies and procedures as they arise (stats, agency, etc.)
Identify key issues and suggest procedure changes to management (based on customer interaction)
Adhere to quality standards, deadlines, and proper procedures, correcting errors or problems
Handle difficult or complex problems and in resolving escalated complaints or disputes
Record, analyze, report, track and trend customer inquiries, customer service issues, company issues communicate trends and solutions to management
Search, trend and analyze social media results
Educate customers to return the monitor
Touch base with customers for feedback and follow up
Daily contact with customers
Tasks given out by Supervisor
Strong inter-personal skills with the ability to communicate in a clear and engaging manner
Confidence, tact, patience, politeness and diplomacy while dealing with complex problems
Ability to thrive in a fast-paced environment while maintaining a positive and energetic attitude
Clear written and oral skills
Strong multi-tasking skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write patient documentation, routine reports and correspondence.
Ability to speak effectively to customers and/or co-workers.
Articulates using proper grammar, speaks English clearly and can be easily heard and understood by customers.
Ability to obtain the trust and confidence of our customers over the phone.
Strong customer service and organizational skills.
Ability to develop and implement plans to achieve projected 60, 90 and 180 day goals
Motivational and active listening
Ability to produce creative ideas and improve standards
Ability to work under tight deadlines
Collaborative style with a strong commitment to the success of the team
Judgment and Decision-making abilities
Time Management and ability to meet deadlines
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions in mathematical or diagram form and deal with several variables.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
BioTelemetry is an equal opportunity employer who strictly prohibits discrimination against any employee or applicant for employment because of the individual s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran s status, or any other characteristic protected by law. Affirmative action will be taken to ensure that all employment decisions, including but not limited to those involving recruitment, hiring, promotion, training, compensation, benefits, transfer, discipline, and discharge, are free from unlawful discrimination.