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Customer Service Representative at Lifewatch

Posted in Other 30+ days ago.

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Type: Full Time
Location: Malvern, Pennsylvania

Job Description:

Customer Service Representative

Customer Service Representative

OPEN SHIFTS: Tuesday - Saturday 2:00 - 11:00PM Sunday - Thursday 2:00 - 11:00PM

RESPONSIBILITIES

Answer all incoming customer calls promptly and manage them effectively and efficiently.

Handle troubleshooting calls using Troubleshooting Guide.

Handle cancellation and early discharge calls from practices/patients, confirm d/c order, follow appropriate procedures.

Order Monitoring Supplies and/or Device Replacements as necessary.

Handle baseline calls from agency personnel to confirm receipt of baseline and to verify patient demographics.

Sell CardioNet, as needed, to decrease cancellations and early discharges.

Educate patients over the telephone and assist them in activating their monitors and sending baselines. Facilitate kit delivery with appropriate supplies.

Document Billing/Insurance information in systems.

Document all correspondences.

Document all calls.

Handle Emails/VM s as assigned

Demonstrate empathy and decrease customer tension

Communicate with physician offices and Account Executives, as needed, regarding patients starting service.

Maintain Quality Expectations

Other duties as assigned

QUALIFICATIONS

High School Diploma or equivalent required; Bachelor's Degree is preferred

Computer skills are required including proficiency in Windows-based applications and MS Office - Excel, Word and Outlook using multiple platforms

Experience in healthcare a plus; must be detail oriented, have excellent customer service and communication skills

Experience in a fast-paced, high call volume, office or call center environment and familiarity with being evaluated based on quality and quantity of calls - highly preferred

Self-starter, demonstrates initiative and flexibility in a fast paced environment

Being a team player, following through on tasks, problem-solving, and multi-tasking are required skills

Patience, professionalism, excellent phone etiquette, and technical skills (can explain technology to people of all ages and skill levels) - required

Teaching experience helpful

BioTelemetry is an equal opportunity employer who strictly prohibits discrimination against any employee or applicant for employment because of the individual s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran s status, or any other characteristic protected by law. Affirmative action will be taken to ensure that all employment decisions, including but not limited to those involving recruitment, hiring, promotion, training, compensation, benefits, transfer, discipline, and discharge, are free from unlawful discrimination.