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Sr. Technical Writer at XPO Logistics SC Corporate

Posted in Art 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: High Point, North Carolina

Job Description:

Logistics done differently.

At XPO Logistics, we’re constantly looking for talented individuals at all levels, who can deliver the quality of service our company requires. As the Senior Technical Writer, you will develop, edit, and publish technical documents (documentation, presentations, and diagrams). You will also provide graphic content for Business and IT-related systems, publications, and presentations. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. 

What you’ll do on a typical day:

  • Develop documentation (end-user manuals and related documentation, technical documentation, reports, correspondence, meeting minutes, specifications, client notifications, and presentations)

  • Support business development process by preparing required documentation

  • Proofread, provide editorial mentorship (grammar, usage, organization, style, coherence, logic, etc.); provide design support (templates, layout suggestions, and finessing of documents); provide application guidance (how to use software programs)

  • Assist in the creation and release of documents including the coordination of company personnel, printers, and other subcontractors; follow procedures for the publication of documentation, including appropriate approvals, storage methods, etc.

  • Organize, track, and store electronic and hard copy versions of documentation in a secure environment; provide access to and update information for the same

  • Develop graphic content for new applications and project publications; develop help screens for project developed applications tools

  • Maintain an active understanding of major applications utilized in technical writing: word processors, spreadsheets, page layout programs, graphics software, charting software, web development software and other related software (Confluence)

  • Determine if new releases or versions of the software contribute to the functionality of the project

  • Identify tools to assist in improving document production efficiencies and image

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 7 years of on-the-job writing experience or comparable preparation in a formal technical writing curriculum with report writing requirements

  • Expertise in technical writing software (word processor, page layout)

  • Familiarity with complementary software utilized in technical writing (charting, spreadsheet, graphics)

  • Expertise with grammar, usage, business styles, and technical styles of writing

  • Understanding of current information systems technologies; familiarity with business processes

  • Ability to work with and understand engineers, developers, and others whose work is the basis for user documentation

It’d be great if you also have:

  • Education with concentration in technical communication curriculum

  • 1 year of experience writing in information systems-related fields

  • Good social and management skills; ability to work multi-functionally in a team environment and harmonize with diverse personalities

  • Familiarity with content area or aptitude for quickly learning the content

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.