Overview We are seeking a Senior Solution Director to support our sales team.
The Senior Solution Director will work proactively and collaboratively with the CompuCom sales team and participate in sales calls to instill confidence and establish credibility with the client. Makes and develops contacts with existing and potential customers. Analyzes existing and anticipated customer requirements and promotes consideration of CompuCom's products and services to meet such requirements. Coordinates solution development including scope, pricing, contracts, etc. with appropriate teams. Conducts sales presentations. Keeps informed of new services, maintains technical proficiency and consults with prospective customers regarding CompuCom. Provides marketing intelligence to sales management, and may participate in the development of sales forecasts and strategies. Our successful candidate will have the following skills and attributes :
Sales and Solutioning Skills
Motivation and Team management
Business and Technology Acumen
Strong technical or pre-sales in one or more areas of IT Infrastructure
Solution Development Responsibilities
Work independently or collaboratively with Bid Management to identify Subject Matter Experts (SME's) required to develop Business Unit (BU) solution and cost for assigned opportunities.
Deconstructs requirements documents for assigned opportunities to segment requirements, data points and underlying business challenges in support of solution development and win-theme planning
Leads opportunity pursuit and solution process, including responses to RFPs, contract renewals, and change orders for standard offerings (e.g. standard content and cost models exist).
Develops the proposal plan and identifies proposal development requirements for assigned opportunities.
Manages overall solution and integration of solution components.
Develops proposals and Statements of Work (SOWs) using standard templates for assigned opportunities and assesses and mitigates risks through the solution design and contract language.
Support the AEs, BUs, region management and pricing team to establish margin and pricing.
Coordinates solution development, documentation and pricing with various stakeholders.
Supports sales team with the presentation of the proposal and solution to Client.
Contract Management Responsibilities
Obtains and is responsible for maintaining contract management skills and an appropriate certification sufficient to be an approved signatory on CompuCom contracts.
Responsible for identifying business risk where it exists between CompuCom offerings and client requirements or internal business units and partner organizations.
Supports the AE with the presentation of the SOW and contract documents to Client.
Supports the Account Executive in contract/SOW negotiations.
Manages smooth hand-off to Business Unit delivery teams once the contract for service is signed.
Minimum 5 years of experience and demonstrable capability with:
Managing, operating and/or transforming IT organizations
Working with enterprise IT environments, outsourced managed services infrastructure service solutions (i.e. Servers/Storage, Network, Data Center, Security, end user computing, mobility, etc.)
Providing consultative services in a sales or professional services environment
Strong technical or pre-sales knowledge in one or more areas of IT Infrastructure
Sales/pre-sales related activities (Solutioning outsourcing opportunities; SOW development and contract negotiations, customer presentations
Understanding of multiple solution domains - Business Management, Service Management, Operations Management and Application Development
Background in ITIL, Service Management, IT Management, IT Outsourcing
Core Microsoft Office Tools WORD, EXCEL, PROJECT, POWERPOINT and VISIO Bachelor's degree in Computer Science, IT or Engineering or equivalent experience
Education: Bachelor's degree in Computer Science, IT or Engineering or equivalent experience
**CompuCom supports Employment Equity and Diversity**CompuCom Systems, Inc., a global company that provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users' experience. Founded in 1987, privately held CompuCom employs approximately 11,500 associates. For more information, visit www.compucom.com