Service Delivery Manager at CompuCom

Posted in Information Technology 15 days ago.

Location: Hays, Kansas

Job Description:

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating over 30 years, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.

CompuCom enables our clients to focus on what matters most - their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Service Delivery manager role:

The Service Delivery Manager is the internal SPOC (Single Point of Contact) for all client on-site services provided and to build and maintain a positive relationship with the client. Ensures operations run as planned by answering questions, increasing productivity in existing processes, systems training, and problem resolution. Assures timeline compliance.

  • Service Level Agreement (SLA) achievement through onsite, Remote Services, and Shared Services
  • Operational governance - daily& weekly
  • Volumes to revenue forecasting for existing clients:
    • Starts with delivery provides Program Management actual volumes and how they see forecasting trends based on prior volumes, seasonality, etc.
    • Program Management inserts any info gathered from the client like new app releases, end-user adds/takeouts, etc. Program Management feeds this back to Delivery.
    • Revenue forecasting starts with Program Management. Program Management forecasts revenue based on volume data and provides Delivery the information.
  • Develops implementation/delivery plans.
  • Assists in budget development for assigned area of service delivery and continual monitoring for financial compliance.
  • Manage a team of direct reports, along with matrix relationships specific to role. Gives input to senior management on performance of assigned staff.
    • Provides leadership to associates and manages any personnel or discipline issues that may arise.
    • Controls hiring and terminations as needed. Reviews and approves all personnel administrative duties, such as weekly time keeping, vacation scheduling, performance evaluations, annual reviews, etc.
    • Provides training, coaching, and counseling to subordinates for continuous improvement.

  • Degree preferred or equivalent technical capabilities/certifications in IT
  • 3-7 years of comparable experience
  • Good problem solving, organizational, and analytical skills are also required, with the leadership ability to gain buy in or acceptance in regards to change
  • Adaptability to a changing environment and ability to flex communication style as appropriate
  • Attention to detail, with a focus on interpreting results from data available
  • Ability to identify and guard confidential information
  • Problem solving capabilities, which includes using several methods to help diagnose the opportunity with general focus on operational efficiency
Join the Leader In the Delivery of Technology Solutions
CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.
  • 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
  • Recognized 15 straight years by Gartner.
  • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
  • We support 5.15 million users in North America and more than 8 million Service Desk contacts.
Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at