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Posted in Software 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Reston, Virginia

Job Description:

Verisign, a leader in domain names and internet infrastructure, enables internet navigation for many of the world’s most recognized domain names.  Verisign enables the security, stability, and resiliency of key internet infrastructure and services, including providing root zone maintainer services, operating two of the 13 global internet root servers, and providing registration services and authoritative resolution for the .com and .net top-level domains, which support the majority of global e-commerce. To learn more about what it means to be Powered by Verisign, please visit

Verisign’s Global Service Desk(GSD) is seeking a Computer Operations Support Engineer II to address all internal employee and contractor technical concerns across a wide array of internal services and products. The employee will be responsible for systems engineering and administration across Verisign’s multi-platform environment.

Duties and Responsibilities:

  • Respond to requests for technical assistance in person, via phone and electronically.

  • Analyze and resolve complex problems associated with IT systems, applications and software integration.

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

  • Provide Tier 1 support to end users for any Windows, MacOS and Linux hardware and software issues.

  • Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.

  • Install and maintain technology assets including PCs, printers, network equipment, and software.

  • Analyze system logs and identifying potential issues with computer systems. Collaborate with the Engineering team when additional information is needed to perform root cause analysis.

  • Analyze issues and spot recurring trends utilizing Splunk and other analytic tools.

  • Operate, maintain, and provide engineering support and administrator functions, including active directory services.

  • Create, improve, and implement documentation of new and existing policies, procedures, and processes.



·         Bachelors’ degree or equivalent experience

·         5+ years direct service desk experience

·         Certifications (CompTIAA +, CompTIA Network +) or equivalent experience in hardware and software troubleshooting

·         Proficient troubleshooting and knowledge of: Microsoft Windows OS (7 & 10), Apple MacOS High Sierra & Mojave, Apple iOS 12.x, Microsoft Office Suite (2010-2016) on Windows & Apple

·         Experience in basic systems administration within Active Directory, Exchange, JAMF(Casper), SCCM, & VMWare


·         Experience with Linux (CentOS), AirWatch MDM, Oracle, Service Now, and JIRA ticketing systems

·         Certifications in Cisco CCENT and Cisco CCNA