The UPS Store, Inc., a wholly owned subsidiary of UPS is the world's largest franchisor of retail shipping, postal, printing and business service centers. The UPS Store® has over 4,800 independently owned locations in the U.S., Puerto Rico and Canada. We offer competitive salaries and a comprehensive benefits package that includes health, dental, 401(k) with company match, retirement plan, tuition reimbursement, discounted stock purchase plans and more.
The Systems Engineering Specialist is responsible for deploying, installing, and maintaining a highly available network and server infrastructure, and works directly with developers to design and implement new systems that directly support The UPS Store, Inc.’s application portfolio. He/She works in small teams with developers, vendors, and operational staff in the provisioning, designing, and evaluation of new technology, while regularly improving previously deployed projects to ensure efficiency. This position includes building VMware clusters, automating datacenter processes, building complex technologies, performing system tests, and acting as a first responder during infrastructure outages. The Systems Engineer Specialist monitors and maintains internal network availability as well as ensuring network stability for all The UPS Store locations.
The Systems Engineering Specialist manages, configures, and maintains The UPS Store, Inc.’s server fleet to meet standards required by organization and industry. He/She diagnoses and identifies root cause for server hardware, system software, storage technology, and networking infrastructures. This position aims to create automation, continuous testing, and timely remediation.
Performs software upgrades including OS, firmware, and drivers to maintain system dependability.
Performs data collection and develops maintenance methodologies to stay current with industry standards.
Communicates issue status and resolution timelines to internal customers such as developers, operational teams, and pertinent management groups to keep stakeholders informed of technology issues and updates.
Handles multiple tasks and projects, switching between them quickly, to meet requirements of the organization.
Leads projects and provides guidance/training to others in the department.
Plans and executes upgrades to the production environments to keep optimal system performance.
Creates and maintains update–to–update programmatic and technical documentation to insure efficient planning and execution.
Applies Information Systems Knowledge: Demonstrates an understanding of the strategy, structures, processes and procedures of the enterprise in its relationship with the business and its activities; identifies business representatives affected by information systems with some assistance.
Assesses Business Needs: Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements.
IT - Knowledge of Emerging Technology: Assists with application of new technologies for solving business information needs. Supports new technologies. Maintains basic understanding of potential risks and rewards with emerging technologies.
IT - Stakeholder Relationship Management: Captures and disseminates technical and business information. Facilitates the business change decision-making processes and the planning and implementation of change.
Technical Problem Solving and Analytical Processes: Conducts root cause analysis and diagnoses and manages technical problems using pre-defined steps, limited experience, and available tools. Identifies and documents changes that need to be made to established procedures. Makes recommendations and resolves moderately complex technical problems. Contributes to the identification of inefficiencies and deficiencies in processes and applications during walk throughs, tests, and actual execution. Proposes improvements to processes and applications and executes the agreed upon changes designed to improve processes and applications.
Technical Writing: Uses the appropriate style, level of detail, grammar, and organization of thought in technical writing; drafts standard specialized or technical documents using templates and job aids; considers the end-user’s perspective when creating technical documents.