Under general supervision, the Academic Advisor I, provides academic advisement and student service support throughout the student’s lifecycle. As the student’s liaison to the University, the Academic Advisor I, educates students about policies, procedures and requirements at the University to ensure students clearly understand them and have the support needed to succeed. The Academic Advisor I, focuses on cultivating student development and empowering students to persist through individualized engagement and course planning. An Academic Advisor I, employs strong analytical skills to assess and evaluate student needs and provides holistic approaches to advising leveraging multiple support resources and referral mechanisms.
Maintains an active student caseload
Systematically contact newly enrolled students to establish rapport and maintain communication and support expectations.
Assist students with class scheduling (adds, drops, and withdrawals) and provide guidance with enrollment related issues (pre-requisites, holds, status, etc.).
Participate in daily retention activities working in coordination with the Academic Counselor and Director implementing different strategies to improve retention.
Discuss basic career advising and goal setting (i.e., career paths, appropriate majors, etc.)
Provide proactive engagement through student success campaigns to targeted student populations to support progression, leveraging data-driven and holistic interventions.
Communicate with students in a culturally inclusive and competent manner
Support current student communication queues across all channels including telephony, chat, SMS and email providing students with institutional resources and information
Facilitate appropriate referrals to other departments and campus resources including but not limited to student finance, career services, tutoring and other academic departments.
Thoroughly document all student engagement and communications within CRM
Escalate or de-escalate complex student issues and questions
Make informed decisions and apply sound judgment to independently support assigned student caseload
Establish and maintain professional working relationships across internal departments to ensure students benefit from a variety of professional knowledge and perspectives.
Must understand and follow five9 recording procedures and disclosures when operating in the call system.
Bachelors or better in General Studies or related field
Licenses & Certifications
Certified CSR - Tier I
Complex Problem Solving
Enthusiastic: Shows intense and eager enjoyment and interest
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization