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Casual Patient Access Service Specialist II at Nemours

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Part-Time
Location: Wilmington, Delaware





Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

The Patient Access Service Specialist (PASS) performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures. This position is part of a 24/7 Patient Access Team that completes all registration, insurance verification, co-pay collection, admission, discharge and transfers for all emergent and urgent patients.

The PASS are required to provide excellent customer focused and efficient service to both internal and external customers, and represent both Nemours and the ED in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.

Essential Functions:


  • Interviews patient and/or guarantor face to face to complete efficient and accurate registration , which includes demographic, geographic and financial information.

  • Obtains appropriate signatures for consent to treat and financial responsibility which includes interaction with division of family services, social work, nursing supervision and other outside facilities/agencies to define the legal guardian.

  • Provides patient and/or family with information required by state and federal regulations

  • Consistently demonstrates excellent, empathetic and knowledgeable customer service skills to internal and external customers including, but not limited to, patients, families, physicians, co-workers, payors, etc

  • Notifies payors of all urgent and emergent admissions and ensures that required pre-authorizations have been obtained.

  • Coordinates with nursing staff to timely process patient  transfers and discharges

  • Verifies insurance benefits and eligibity by utilizing all available resources

  • Is aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, OSHA, and the Joint Commission

  • Collects all applicable co-pays and posts to the patients account

  • Assists with proper patient identification

  • Other projects and duties as assigned by the lead or manager

Additional Requirements:

High School Diploma

NAHAM certification.  Certified Healthcare Access Associate preferred.

Schedule is as follows:
Week 1: 9-9:30pm - Saturday
Week 2: 9:9:30pm - Sunday, Monday
Week 3: 9:930pm - Monday, Tuesday
Week 4: 7-7:30pm Thursday

Some holiday's required

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.