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Salesforce Lead Analyst at 091 Cigna Health & Life Ins. Co.

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Bloomfield, Connecticut





Job Description:

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Role Summary

The Program Management Lead Analyst role is part of the Salesforce Business team, a division of the Enterprise Sales Effectiveness organization.  The Program Management Lead Analyst will provide input to complex projects/assignments, specifically the migration of Cigna Group Insurance (CGI) into the Healthcare instance of Salesforce.   The primary responsibilities will be to utilize in-depth professional knowledge and acumen to understand current pain points and future state business needs, evaluate and recommend solutions, design process flows, assist in the development of business requirements and provide production support to end users. 

Role Responsibilities


  • Identify and engage appropriate CGI subject matter experts to understand business needs to develop comprehensive business requirements


  • Demonstrate strong analytical skills to identify and mitigate risks, and utilize data to make informed decisions


  • Identify key KPIs to ensure proposed solutions address business objectives and demonstrate improved efficiency, effectiveness and/or productivity gains for CGI Sales and Underwriting


  • Partner with product owners, business and IT teams to write user stories to be prioritized for Salesforce development and implementation


  • Perform Salesforce administration activities including but not limited to application configuration, creation of workflows, process builder/flow, and email templates


  • Promote application adoption and provide end user support in areas such as data quality, sales process, analytics, and/or training


Qualifications


  • Bachelor’s degree or equivalent work experience


  • Salesforce administration experience (certifications preferred)


  • Cigna Group Insurance experience highly preferred.


  • Life, Disability and Accident sales process expertise


  • Strong analytical, written and verbal communication and organizational skills


  • Ability to influence and balance stakeholder needs


  • Demonstrated project management experience


  • Intermediate/advanced knowledge of the Microsoft office suite (Project, Access, Excel, etc)


Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.