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Field Service Technician at Emerson Electric Co

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Danbury, Connecticut

Job Description:

At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.


Responsible for assembly, test, troubleshooting and repair of both standard and special equipment. Develop written and verbal estimates for repair evaluations. Work from verbal or written engineering documentation, BO's assembly prints, plumbing diagrams, electrical diagrams or schematics, to meet department production schedule. Accept field service phone calls to assist customer in troubleshooting on-site problems and initiate actions to minimize customer down time and total customer satisfaction in all activities. Make recommendations to help implement process improvements to ensure quality goals are met. Perform equipment calibrations when required.


  • Responsible for repair documentation and written/verbal cost estimates by evaluating controls, power supplies, a variety of actuators, or by soliciting assistance as needed for application issues. 

  • Work with and operate hand tools and electrical/electronic test equipment to perform a variety of electrical and mechanical tests and operations to repair and verify customer equipment for shipment. Ability to read and interpret engineering prints, sketches and verbal instructions. 

  • Assist in the development and documentation of new and special products. Suggest and implement test criteria for capability studies. 

  • Inspect work for defect in workmanship to ensure quality at every stage of the process. 

  • Work within established time standards to meet customer repair turnaround and estimated repair cost. Requires ability to schedule and analyze workload to achieve objectives. 

  • Perform administrative and record keeping support as required to meet the company objectives; time sheets, cycle counts, reconciliation's, BOM audits, quality data information, warranty in-house repair costs. 

  • Assemble, test, troubleshoot and repair electronic and electro-mechanical assemblies to prescribed test procedures, using test equipment such as, but not limited to; VOM, Oscilloscope and current meters. Calibrate equipment when required. 

  • Maintain equipment and proper housekeeping and workplace organization 

  • Assist in forecasting and control incoming repairs to achieve company repair turnaround objectives. 


Associates or technical degree preferred. Minimum of 5 years’ experience in progressively complex troubleshooting and repair on electro-mechanical machines and components. Working knowledge of manufacturing concepts. Good communication skills, both written and verbal, to effectively deal with customers. Good mechanical background and electrical blueprints, layouts, wire lists, and schematics. Position requires extensive travel. 

 Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

 Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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