Job Summary: Reporting to the General Manager or designee, responsible for ensuring the lot is properly organized and adequately staffed for each sale and efficient and effective function of the entire lot in accordance with corporate guidelines to ensure maximum production volume in the most profitable way possible. Perform all duties assigned by the General Manager or designee. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.
Responsibilities and Duties:
Provide prompt and courteous service:
A. Demonstrate friendliness and greet every customer as they enter and participate at the sale.
B. Maintain a professional appearance and a neat work environment consistent with the Handbook.
Make sure customers receive prompt, efficient and courteous attention from all employees.
Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences.
May assist in coordination of recruiting and hiring procedures with the General Manager or designee and Human Resources Representative per policy.
Develop and train all employees within the Department by company standards and guidelines. Monitor training conducted and ensure such training is according to company policy and procedures.
Make sure the lot is properly staffed at all times. Control regular and overtime payroll within budgets.
Control and monitor overtime, vacations, leaves of absence, sick pay, worker’s compensation cases, holiday pay and other payroll related matters as they occur.
Prepare and conduct performance appraisals for all employees per company policy. Maintain all wage and salary guidelines within the Department.
Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Resolve employee relations problems, complaints, suggestions, etc. Follow through and communicate employee relations problems to the General Manager or designee. Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Work with the General Manager or designee and Human Resources Representative in conducting written warnings, suspensions and terminations of employees.
Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designee or other corporate sources. Conduct employee meetings at least once a week or as necessary to communicate Company and lot issues and build teamwork among the employees. Maintain a good flow of communication with all personnel.
Control parking lot condition and assign cleaning tasks as needed (i.e. lot clean and orderly, grass and weeds cut). Conduct daily inspections to determine if appearance meets corporate standards for cleanliness, proper maintenance and safety.
Assure good operating condition of all equipment including jump trucks, tow trucks and snow plows.
Inform the General Manager or designee and Facilities of all breakdowns and maintenance immediately. Ensure good routine preventive maintenance.
Make sure all lot conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the General Manager or designee immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
Educational Requirements or Qualifications:
High School Diploma or GED and
Two (2) years supervision/management experience required.
Must be qualified to operate a motor vehicle and possess a valid driver’s license.
The physical activity requirements of the position are from Light to Heavy Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Machine Operators (without inspection), Mechanics and Skilled Trades People positions.
Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
Physical Working Condition:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical, mechanical equipment; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with operation of automobiles and transporters.
Benefits for Full-Time Employees commence on the first of the month following 30 days of employment. Benefits include:
3 Medical Plan Options, 2 Dental Plan Options and 2 Vision Plan Options
Health Savings Account – Portable account used to pay for medical expenses and funded with Pre-tax Deductions and Annual Employer Contributions ($400 Individual Coverage/ $800 for Family Coverage)
401K Plan with 100% Employer Match on first 4% Employee Contribution
The following Benefits are 100% Employer Paid: 2x Salary Life Insurance, 65% Salary Short Term Disability, 2/3x Salary Long Term Disability