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Software Application Engineer (MT) at Dematic Corp in Kalispell, Montana

Posted in Software 30+ days ago.

Type: Full-Time

Job Description:

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.



  • Provide support for end users of the Sprocket Web and Mobile applications.

  • Answer incoming software support phone calls, email and chat communications.

  • Find or develop solutions to issues reported by end users.

  • Advocate for the customer, reporting issues concerns or recommended improvements internally.

  • Add to our knowledge base by creating and enhancing product documentation.

  • Deliver web-based training courses on basic system functionality to end users.

  • Assist in updating training course materials and website training content.

  • Actively participate in software product testing.



  • B.A. or B.S. degree preferred.

  • Excellent problem-solving skills.

  • Strong communication skills

  • Strong work ethic and ability to work efficiently and effectively with minimal supervision.

  • Ability to work in a fast-paced environment with excellent organizational skills.

  • Customer service experience is a plus.

  • Database knowledge is a plus.

  • Ability to have fun!