Provides technical assistance to computer system users or development teams. Answers questions or resolves computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems. May perform research, testing, and documentation.
Job Responsibilities and Accountabilities:
Follows processes, develops and updates procedures; provides fast, consistent and reliable customer service.
Operates in a support role to other team members, performing both administrative and directed tasks.
Enters commands and observes system functioning to verify correct operations and detect errors.
Stays abreast of the capabilities of related store level systems.
Acts as first line of support for all users regarding computer software or hardware related problems. Support consists of receiving, logging and troubleshooting all system issues through resolution.
Escalates hardware or software problems or defective products to vendors or technicians for service.
Supports IT goals, objectives and Service Level Agreement are met on a consistent basis.
Performs other job duties as required.
Assists in the testing and documentation of new or modified software and system change requests for quality assurance.
Creates or revises and executes appropriate test scripts.
Assists in the coordination of pilot testing for new software.
Assists in preparing instructional and training materials for store and division personnel on new applications and features or revisions to existing applications.
High School diploma or equivalent.
1-2 years relevant work experience.
Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams.
Must have strong computer skills and be proficient in use of Microsoft Office applications.
Preferred work experience with retail grocery.
A GREAT PLACE TO GROW!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. SUPERVALU is an EO employer – M/F/Veteran/Disability. VEVRAA Federal Contractor.