Desktop Support Specialist at eHealthInsurance Services, Inc.

Posted in Customer Service 3 days ago.

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Location: Salt Lake City, Utah





Job Description:

eHealthInsurance Services, Inc.
Engineering • Salt Lake City, Utah

Description



This is a technical and hands on position that requires excellent knowledge of Microsoft Windows systems administration, some knowledge of network administration, as well as excellent customer service skills in order to assist end users with technology issues.

This person is responsible for maintaining and enhancing the company's corporate system environments, including hardware installation and maintenance; installing, upgrading, and supporting software; maintaining desktop security; monitoring and tuning of system resources; helpdesk support; occasional 24x7 on call availability to quickly respond to IT issues as they arise.

Min Requirements:
• 3+ years of experience as a Desktop Support Engineer
• 3-5 Years of Windows System Administration experience
• 3+ years of experience working with Microsoft Active Directory, DNS, DHCP, DFS
• Experienced directly supporting call center users
• Solid knowledge of Windows 7. Apple Mac operating systems and Windows 10 a plus.
• Experience with Mac Support
• Expert knowledge of MS Office suites (2007,2010,2013) including MS Outlook
• Solid experience with desktop imaging, Ghost
• Experience maintaining security in an enterprise environment by ensuring compliance to corporate standards, policies, and procedures
• Experience with remediation efforts of recognized security vulnerabilities on Windows based OS's, various browsers and other products such as Adobe, Java, etc.
• Experience supporting mobile devices in a corporate environment (iPhone, Droid etc.)
• Experience troubleshooting LAN, WAN, TCP/IP and Wireless issues
• Excellent troubleshooting, research and problem solving skills
• Ability to diagnose hardware and software problems and replace defective components (Dell HW exp preferred)
• Self-motivator with the ability to work independently
• Ability to multitask in a fast-paced environment
• A positive attitude and excellent customer service, communication and organizational skills
• Experience with creating documentation for both internal IT and end-users
• May perform routine system administration activities such as adding/modifying/removing user access, installing upgrades and patches, maintaining backups and restores, maintaining spreadsheets, HW/SW ordering, etc.
• Ability to support Westford and Remote locations
• Ability to participate in weekly on-call rotation
• Bachelors Degree of relevance or equivalent work experience

Preferred Requirements:
• Experience administering an Active Directory(2003/2008)/Microsoft SCCM/Microsoft WSUS environment
• Experience with Microsoft SharePoint 2007,2010
• Experience administering a Cisco Call Manager environment
• Experience supporting a WebEx/Teleconference environment
• Experience working in a VMware Vsphere environment
• Basic knowledge of remote control technologies is preferred (i.e., RDC, Dameware, Apple Remote Desktop)
• Current MCSE certifications

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.

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