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Sales Supervisor at Best Buy

Posted in General Business 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Wichita, Kansas





Job Description:

The Best Buy Core Sales Supervisor manages the daily functions of a department from customer experiences to employee interactions. Our Core Sales Supervisor is responsible for coaching and training the sales team to provide exceptional customer experiences and meet business results by achieving revenue, margin, and operational targets. The Core Sales Supervisor maintains a broad scope of knowledge in technology products and services through required trainings or certifications and leadership development.

Our Core Sales Supervisor builds quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. In addition, they're responsible for partnering with cross-functional leadership teams to ensure sales merchandising, inventory and Asset Protection standards are proactively met. They also work closely with the Assistant Store Manager and General Manager to provide feedback, strategize, and execute on the overall leadership processes within the store including employee interviews, scheduling, store maintenance, and performance management.


Key accountabilities:


  1. Creates relationships and identify customer needs while recommending appropriate solutions to drive both individual and team sales, margin, accessories and overall performance.

  2. Applies extensive sales experience, knowledge and expertise to act as the Subject Matter Expert in each department. This includes validating or approving product pricing, signage, availability and display functions of all ad items.

  3. Provides leadership to the sales staff including setting clear expectations, giving direction, mentoring, and providing development of department sales personnel.

  4. Contributes to the delivery of optimal customer service by recruiting, training, scheduling and retaining customer focused full-time and part-time department personnel

  5. Resolve complex customer issues or escalations as needed while proactively equipping line-level associates with tools on addressing customer concerns.

Basic Qualifications:

  • 1 year of experience in leadership

  • Previous experience in sales, customer service or related field

  • Ability to work successfully as part of a team

  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications:

  • Associate degree or higher in business or related field

  • 1+ years consumer electronics experience

  • Prior experience setting retail sales goals