This job listing has expired and the position may no longer be open for hire.

13.US REGION-B.USER EXPERIENCE MANAGER at Verisign

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Reston, Virginia





Job Description:

Verisign, a global provider of domain name registry services and internet infrastructure, enables internet navigation for many of the world’s most recognized domain names. Verisign enables the security, stability, and resiliency of key internet infrastructure and services, including providing root zone maintainer services, operating two of the 13 global internet root servers, and providing registration services and authoritative resolution for the .com and .net top-level domains, which support the majority of global e-commerce. To learn more about what it means to be Powered by Verisign, please visit Verisign.com.



The User Experience Researcher plans and executes design research and testing activities to create understanding and empathy around user needs.  This position advocates research findings to internal stakeholders through written reports, information visualization, and presentations. The output of these research findings will inform user experience strategies and influence design refinements for Verisign products and web properties.

Key Responsibilities:

Conduct frequent, iterative usability tests to better understand the customer and provide actionable insights to design team.

Work closely with UX designers to collaborate on improved user-centered experiences, iterating and validating design concepts.

Partner within the design, product and marketing teams to identify research topics and plan research initiatives for both generative and evaluative purposes

Research, develop and understand user segments for various products and projects.

Support design team on prototyping initiatives for testing purposes

Partner with internal market researchers to help synthesize qualitative research with ongoing quantitative research.

Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes 

Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the larger organization

 Required:


  • 5+ years of user research experience

  • Ability to manage and prioritize multiple projects

  • Command of a broad set of qualitative and user-centered design methods

  • Basic understanding of quantitative, behavioral analysis and statistical concepts

  • Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing

  • Experience creating research deliverables (frameworks, videos, toplines, etc.)

  • Bachelors degree in Human Computer Interaction, Human Factors Psychology, Cognitive Science, Sociology or related field or equivalent work experience

Preferred:


  • Masters degree or equivalent work experience in related fields.

  • Utilization of research tools including Optimal Workshop, Adobe Creative Suite and usertesting.com