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Multi-Tenant Sales Representative (Non-Driving Position) at Spectrum

Posted in Other 30+ days ago.

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Type: Full Time
Location: New York City, New York

Job Description:

The Multi-Tenant Sales Representative sells products and services to customers in assigned areas/properties through door-to-door solicitation and by building relationships.


* Actively and consistently support all efforts to simplify and enhance the customer experience

* Meets established objectives relative to sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio

* Solicits residential customers through door-to door solicitation and by building relationships with property management and explains products and services available to same

* May be asked to perform routine audits of cable lines and services when required

* Generates incremental revenue from existing customers by adding new/additional services or upgrades

* Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved

* Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions

* Attends and actively contributes to sales meetings and training programs

* Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting

* Collect and account for funds and provide receipts according to Company policy and guidelines

Skills/Abilities and Knowledge

* Ability to read, write, speak and understand English

* Knowledge of cold call sales skills, persuasion, and clear communication skills

* Ability to work outside for extended periods in any season and/or during inclement weather

* Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

* Ability to complete documentation accurately

* Ability to build mutually beneficial relationships with all management at assigned properties

* Ability to install all products offered by Spectrum

* Ability to communicate orally and in writing in clear and straightforward manner

* Ability to maintain confidentiality

* Ability to deal with the public in a professional manner


* High School Diploma or equivalent work experience

Related Work Experience

* Minimum of 1 year experience in sales or customer service

Certifications and/or Licenses

Skills/Abilities and Knowledge

* Ability to maintain high level of self-motivation

* Ability to maintain favorable relations with subscribers, vendors and employees within the service area

* Knowledge of communications technologies and services, with an emphasis on data networking fundamentals

* Ability to prioritize and organize effectively

* Ability to use personal computer and software applications

* Ability to use hand tools in the reconnection of cable service

* Knowledge of cable or telecommunications services

* Experience with consumer education of products and services


* Office environment and / or outside environment with exposure to inclement weather

* Must be able to lift 10-20 pounds for 20 30 feet (digital boxes, etc.)

* Exposure to moderate noise levels

* Must be able to work evenings and weekends

* Occasionally required to work overtime as the business needs dictate

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.