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Security Officer at Thunderbird Entertainment Center

Posted in Police/Fire/Emergency 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Norman, Oklahoma

Job Description:

Security Officers in the casino are responsible for the basic security functions for the casino. They will provide protection for casino property, and provide for the safety of guests and employees While maintain high levels of customer service.

Essential Job Functions

  • Ensures Thunderbird quality customer service and cheerful atmosphere maintained in your department.

  • Ensure safety and cleanliness of department at all times

  • Make good and proper decisions that reflect positively on you and the Casino

  • Maintain proper compliance at all times

  • Assist in all monetary transactions in the casino as required by existing policies/procedures.

  • Assure exceptional customer service to all customers by communicating in a pleasant, friendly, and professional manner at all times

  • Protect casino assets

  • Ensure the safety and well being of customers and employees

  • Operate in accordance with existing policies/procedures

  • Prepare detailed reports on any security related incidents that occur in the casino or on the casino property

  • Keep slot areas under close observation at all times to deter slot cheats and purse snatchers

  • React promptly to disturbances at the table games, bar and other areas where security is required.

  • Stand by the casino cashier cage whenever any non-cage personnel are in the cage

  • Follow and observe individuals suspected of illegal activities

  • Assist guests and direct the m to safe areas in times of emergencies

  • Be proficient with all MIC’s, SOP’s and TIC’s contained in the security department training manual

  • Establish and maintain an effective working relationship with management, staff and co-workers

  • Maintain a pleasant and professional personality

  • Assure that all actions taken are communicated to the proper entity

  • Willing to make quick decisions based on training, knowledge, existing policies/procedures and allMIC’s, SOP’s and TIC’s

  • Remain current on all training required within the department and the casino.

  • Must maintain high levels of Confidentiality at all times.

  • Any other duties as assigned or requested by management.

Equipment used

  • Computer and authorized security equipment

Specific Job Requirements:

  • 18 years of age or older

  • Pass stringent background check and drug screen

  • High school diploma or equivalent

  • Ability to comprehend all policies/ procedures and training manuals and course that are required

  • Ability to function in a professional manner during high stress situations

  • Neat and professional and personable in appearance and manner

  • Outside patrols are subject to drastic weather changes.

Thunderbird Casino Offers:

  • Competitive Pay

  • Medical, Dental, Vision and Life Insurance

  • Paid Time Off

  • Retirement

To perform this job successfully, must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education and/or Experience
    Possess good interpersonal skills including positive conflict management skills. Must have exceptional customer service skills, leadership skills, the ability to relate well with others, and remain calm under pressure.

  • Language Skills
    Ability to read, analyze, interpret and respond effectively to the most sensitive inquiries or complaints. Must have excellent communication skills.

  • Mathematical Skills
    Ability to perform basic math functions; add, subtract, multiply, and divide in all units of measure, using whole numbers.

  • Reasoning Ability
    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions

  • Certificates, Licenses, Registrations
    Must pass Federal/State Background Investigation and be licensed by the Absentee Shawnee Gaming Commission. Provide proof of education received or transcripts, if applicable. Must be able to pass mandatory drug screens and provide evidence of employment eligibility in the U.S.

  • Physical Demands
    The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee must be able to sit, stand, or walk for long periods of time. The employee must occasionally lift and/or move up to 50 pounds.

  • Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is exposed to a smoking and 2nd hand smoking environment. Must be able to work nights, weekends, and holidays. The noise level in the work environment can range from minimal to intense depending on the area of the casino or event center.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.