The General Manager is responsible for the National Distribution Centre in North America for Ericsson. Duties and responsibiliteis include managing and driving safety performance, the sites P&L including Grapevine Operations, KNPS, customer and employee satisfaction, employee retention (Temp to Perm Ratio) and overall site performance. The General Manager will report directly to the South West Director
The General Manager is responsible for the overall performance of the warehouse, including operations, customer service, office operations and IT. The General Manager plans, organizes, staffs, directs and controls all office and warehouse activities. The selection, professional development, and motivation of all warehouse employees are key responsibilities. The General Manager assists top management in establishing warehouse performance objectives and strategic planning. They are also accountable for achieving prescribed company objectives in regard to cost, productivity, customer service and profit.
* Interact with ownership, executive members and employees. * Maintain customer contact. * Conduct staff meetings to organize warehouse activities. * Participate in trade organizations as a company representative. * Ensure the development of systems and procedures for operating and managing physical facilities, human resources, equipment and products in a profitable manner. * Plan, direct and implement warehouse operations and administrative support to meet prescribed productivity and service goals. * Operate in compliance with federal, state and local statutes. * Direct the operations of the warehouse management team to achieve prescribed objectives through sound communication programs. * Remain knowledgeable regarding changes in hardware and software technology. * Assist in the establishment of customer service standards for all accounts, communicating these standards to all personnel. Maintain appropriate contact with all accounts and respond to requests when required. * Participate in company marketing and sales efforts with respect to generating new business. * Develop an annual operating budget and manage a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue and profit parameters. Assure that all accounts achieve predetermined profit standards. * Develop suitable programs for maintaining company standards of sanitation, maintenance, security, housekeeping, quality and safety of equipment and facilities in a manner that assures their most efficient operation. * Develop the budget for their facility * High level manpower and resource planning * Customer contract negotiation and pricing * Conflict resolution with customers and staff * Efficient storage utilization * Monitor Human Resource policies and procedures * Compliance with Retail, Pharma and OSHA regulations
Your Skills and Experiences
* Bachelor's Degree in Business, Logistics or related field required
* Must have over seven (7) years of Management experience in a 3PL environment with P&L responsibility - preferably within the automotive or aerospace sector * Proficiency in planning, staffing, and budgeting * Develop effective relationships and provide leadership * Successful communication - written and verbal * Establish priorities and multi-task * Possess professional business demeanor * Materials handling equipment and personal computers with good working knowledge of MS Office Suite. * Very organized / Methodical * Critical / Analytic / Objective * Approachable * Ability to work effectively in a high-pressure environment
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.