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Operations Coordinator at JLL

Posted in Other 30+ days ago.

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Type: Full Time
Location: Pittsburgh, Pennsylvania

Job Description:

Responsible for providing work order management support, program administration and reporting; and other activities as assigned
Receives and coordinates maintenance repair calls: scheduling, follow-up, quote preparation, problem resolution, and post-service activities. Completes repair service work orders/projects
Works with Operations Managers, Account Managers and Category Managers for resolution of problems
Manages complex client projects from beginning to successful completion
Follows up with client home office contact to make sure service delivery, work orders, and special projects are completed in a timely and satisfactory manner
Completes special projects as needed
Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems
Review and prioritize open work for follow-up and attention based on age, status, or other factors; perform appropriate follow-up
Work with internal groups (Sourcing Team, Operations Team, Category Management, Billing) to communicate customer requirements and to resolve any challenges, issues, or new opportunities
Work with client and service provider personnel to set up systems, maintain access and usability, provide training, and coordinate any IT or other projects
Provide required reporting, data, and dispatch updates for assigned units of business
Conduct periodic weekly calls to run through any updates, check-ups, and basic information sharing
Analyse weekly trades with high volume of calls and provide solutions to decrease volume
Perform other duties, activities, or projects as assigned
Requires participating in afterhours call rotation for dispatching and following up on afterhours emergencies

JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.