Princeton’s Department of Athletics seeks a highly motivated, energetic and team-oriented individual with exemplary communication skills to oversee the ticketing function. This position will report to the Senior Associate Director of Athletics for External Relations. The successful candidate will be responsible for leading, developing, coordinating and executing all departmental ticketing initiatives. This position will also ensure that the ticket operation is closely aligned with and supports the overall marketing and communications strategy of the department.
Oversight of ticket operations, including the Ticket Office Manager and Assistant Ticket Manager as well as student and casual hourly staff
Oversight of office operations and gameday operations for ticketed events
Implementation of the department’s strategic plan related to ticket operations
Development of an overall ticket sales strategy with the goals of maximizing attendance for all ticketed events
Support the development and execution of a group sales strategy all ticketed events and special events, along with the Assistant Manager of Ticket Operations
Implementation of a postseason event sales strategy where applicable
Document all policies and procedures for ticket operations to allow for shared responsibility of tasks
Targeted email outreach to fans encouraging the purchase of tickets to upcoming games
Development of attendance and financial projections for all ticketed events
Budget management to include ticket operations and ticketed event sales reconciliations
Oversight of the Audience View ticketing database, including generating more robust reports to drive strategy
Lead the process of segmenting the ticketing database to more effectively market to and interact with the Princeton fan base and surrounding community
Management of a systematic and strategic survey process to gauge fan satisfaction both in-season and out of season to assist in enhancing the game day experience for Princeton fans
Assist in the compilation and analysis of survey data
Benchmarking the Ivy League and local competitors to determine opportunities in the market
Implementation of customer service training for all staff in and around game day operations
Working in collaboration with both ticketing and marketing staff to execute short-term and long-term initiatives.
Bachelor’s degree and five years of relevant experience
Strong written and oral communication skills
3 years of management experience
Commitment to Department of Athletics mission of Education Through Athletics and the values that define what it means to Be A TIGER.
Demonstrated skills at building collaborative relationships with internal colleagues
Strong customer service skills
Experience working with a ticketing system, preferably Audience View
Ability to work independently and as part of a team to meet expected deadlines and schedules
Ability to work nights and weekends
Effective time management skills
Qualified individuals should be able to articulate a strong commitment to diversity and have the ability to work effectively with individuals from different backgrounds
Adhere to Ivy League, ECAC and NCAA rules and regulations.
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW