Assistant Director of Athletics, Ticket Operations at Princeton University

Posted in Admin - Clerical 28 days ago.

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Location: Princeton, New Jersey





Job Description:

Assistant Director of Athletics, Ticket Operations

US-NJ-Princeton

Job ID: 2019-10484
Type: Full-Time
# of Openings: 1
Category: Athletics

Princeton University

Overview

Princeton’s Department of Athletics seeks a highly motivated, energetic and team-oriented individual with exemplary communication skills to oversee the ticketing function. This position will report to the Senior Associate Director of Athletics for External Relations. The successful candidate will be responsible for leading, developing, coordinating and executing all departmental ticketing initiatives. This position will also ensure that the ticket operation is closely aligned with and supports the overall marketing and communications strategy of the department.



Responsibilities

  • Oversight of ticket operations, including the Ticket Office Manager and Assistant Ticket Manager as well as student and casual hourly staff
  • Oversight of office operations and gameday operations for ticketed events
  • Implementation of the department’s strategic plan related to ticket operations
  • Development of an overall ticket sales strategy with the goals of maximizing attendance for all ticketed events
  • Support the development and execution of a group sales strategy all ticketed events and special events, along with the Assistant Manager of Ticket Operations
  • Implementation of a postseason event sales strategy where applicable
  • Document all policies and procedures for ticket operations to allow for shared responsibility of tasks
  • Targeted email outreach to fans encouraging the purchase of tickets to upcoming games
  • Development of attendance and financial projections for all ticketed events
  • Budget management to include ticket operations and ticketed event sales reconciliations
  • Oversight of the Audience View ticketing database, including generating more robust reports to drive strategy
  • Lead the process of segmenting the ticketing database to more effectively market to and interact with the Princeton fan base and surrounding community
  • Management of a systematic and strategic survey process to gauge fan satisfaction both in-season and out of season to assist in enhancing the game day experience for Princeton fans
  • Assist in the compilation and analysis of survey data
  • Benchmarking the Ivy League and local competitors to determine opportunities in the market
  • Implementation of customer service training for all staff in and around game day operations
  • Working in collaboration with both ticketing and marketing staff to execute short-term and long-term initiatives.


Qualifications

  • Bachelor’s degree and five years of relevant experience
  • Strong written and oral communication skills
  • 3 years of management experience
  • Commitment to Department of Athletics mission of Education Through Athletics and the values that define what it means to Be A TIGER.
  • Demonstrated skills at building collaborative relationships with internal colleagues
  • Strong customer service skills
  • Experience working with a ticketing system, preferably Audience View
  • Ability to work independently and as part of a team to meet expected deadlines and schedules
  • Ability to work nights and weekends
  • Effective time management skills
  • Qualified individuals should be able to articulate a strong commitment to diversity and have the ability to work effectively with individuals from different backgrounds
  • Adhere to Ivy League, ECAC and NCAA rules and regulations.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

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