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Field Service Supervisor at Schneider Electric

Posted in Other 30+ days ago.

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Location: Carrollton, Texas





Job Description:
Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

What do you get to do in this position?

SUMMARY:
This position is responsible for ensuring that customer satisfaction is maintained with all assigned accounts. Additionally, this position assures the assigned Service Team attains its booking, gross margin, revenue, and personnel development objectives. This position is responsible for expanding product offerings to a new and existing customer base.

PRIMARY DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
Develop and propose customer specific maintenance agreements, system expansions and enhancements.
Assimilate, filter and propagate new design/installation/service ideas
May direct and supervise service billing and preventive maintenance activities
Identify, obtain, assemble and organize all necessary proposal documents
Responsible in assistance for collections of receivables
May coordinate transition of new customers from operations to service
May review and approve weekly timecards for assigned personnel
Set up preventive maintenance tasks and assign personnel
Review custom reports and take necessary action to improve deficiencies
May review and approve service orders
May assist in dispatching, scheduling and coordinating work, including warranty
Perform quality control inspections
May interview, hire, train, mentor, evaluate, and when necessary, terminate service personnel or make related recommendations in accordance with company policies
Other duties may be assigned



Qualifications
This job might be for you if:

QUALIFICATIONS:
The requirements listed below are representative of the education, experience, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

EDUCATION:
Two (2) year degree required or equivalent related work experience

EXPERIENCE:
Seven years of related work experience

SKILLS & ABILITIES:
Advanced understanding of HVAC, Security, Access Control, CCTV, or other building or electronic control systems.
Proficiency in software applications including but not limited to, Microsoft Word, Access, Excel, and Visio.
Intermediate-level industry product knowledge and outside vendor hardware knowledge.
Advanced knowledge of service procedures and tactics relative to such areas as scheduling, project correspondence, documentation, timely notice of claims, subcontract negotiation and subcontract administration.

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY .

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.