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Director of Product Solutions, Product Intelligence at Prudential

Posted in Management 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: Shelton, Connecticut

Job Description:

The Director of Product Solutions will lead a team of experts that will use competitive positioning and product expertise to provide support to the Annuities Sales, Service and Distributions organization.  The team will collaborate to ensure integrity of processes and product rules, and alignment with original design, pricing, and existing Pru regulatory filings for 300+ fixed and variable annuity product & benefit combinations

Duties and Responsibilities:

  • Lead, build, coach and develop a highperforming team of 3-4 Product associates

  • Provide oversight to the team as they proactively perform in-depth competitive product analysis, identifying gaps and differentiators for consideration in responses to Sales & Service with product expertise and competitive positioning

  • Maintain, track & trend product process opportunities utilizing data with a commitment to continuous improvement (e.g.  jumbo guidelines, internal replacements, entity guidelines and other business acceptance guidelines)

  • Closely partner with Sales & Service to gain insight into annuity operational & sales processes and identify improvement areas

  • Assessing policies and processes against the competitive landscape and market trends and impact of regulatory changes; identifying gaps and opportunities and implementing appropriate solutions to aid product processes.

  • Develop recommendations, design processes with defined success measures and measure effectiveness

  • Supporting and develop win/win resolutions for escalated case specific inquiries from sales and service organizations, that will balance customers’ needs, sales relationships and product integrity

  • Providing product subject matter expertise on various committees and boards;

  • Point of escalation for Product; interface with head of Sales, NSM, DSM and wholesalers on case specific escalations


  • Bachelor’s Degree or equivalent experience

  • 10+ years of experience in financial services product support or product management

  • Continuous Improvement or process optimization experience

  • Demonstrated proven ability to lead, develop, and grow talent

  • Exceptional verbal and written communication/presentation skills 

  • Approach work with intellectual curiosity and transparency with an openness to giving and

    receiving feedback

  • Selfmotivated, proactive and visionary leadership, thinking beyond functional responsibilities to

    broader business strategy

  • Highly organized, collaborative, and adept at handling multiple, changing priorities

  • Skilled at resolving conflict and negotiating effectively and tactfully

  • Proven strong attention to detail and followthrough skills