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Team Lead- Document Center at Cognizant

Posted in Information Technology 30+ days ago.

This job brought to you by eQuest

Type: Full-Time
Location: College Station, Texas

Job Description:

Team Lead- Document Center


Must Have Skills:

       Intermediate level proficiency with Microsoft Word, Excel and Outlook

       Capable of working as a team

       Ability to maintain confidentiality

       Decision making skills

       People management skills

       Verbal and written communication skills

       Leadership and team building skills

       Advanced knowledge of HR policies & procedures for administering counseling and performance feedback

       Advanced knowledge of AP Operational areas and all job functions

       Responsible for supervising up to 15 employees

       Responsible for multiple work areas

       Prepares and presents management briefs and minor proposals

       Must be able to lift up to 40lbs


Desired Skills:

       4-6 years mailroom experience or prior supervisory experience

       Intermediate level proficiency with custom web-based applications/processes

       Good organizational skills and ability to manage multiple priorities/multi-tasking

       High degree of self-motivation and the ability to work independently

       Ability to prioritize tasks


Job Roles / Responsibilities:     

       Team Lead

       Stabilize and monitor the scanning process for the clients.

       Learning new client processes/business practices while managing existing client processes.

       Perform qualitative and quantitative reviews and quality control.

       Responsible for monitoring the daily scan and archive process for accuracy and timeliness.

       Testing of documents for demonstrations to perspective clients and for client transitions.

       Serve as primary point of contact in client and vendor relationships. 

       Responsible for maintaining standard operating procedures and desktop procedures. 

       Identify problem areas, propose potential solutions and report them to the Manager.

       Supervise Associate/Senior Associates and assign duties based on ability/need.

       Manage and train associates in all areas.

       Conduct weekly/monthly meetings for staff.

       Help team members meet individual and team goals.

       Conduct Associate/Senior Associate performance reviews.

       Help coach and counsel employees.


Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Customer Service PL1 Required


Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Order Management(Retail) NA Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.