Case Support Specialist Supervisor at NeoGenomics Laboratories

Posted in Customer Service 25 days ago.

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Location: Ft Myers, Florida

Job Description:

NeoGenomics Laboratories

Location: Ft Myers, Florida

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to become part of a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

NeoGenomics is looking for a Case Support Specialist Supervisor who wants to continue to learn in order to allow our company to grow. We want someone to join our organization who is dedicated to their work and a standout colleague.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

NeoGenomics Laboratories is comprised of a national team of experts in developing and delivering laboratory diagnostic and clinical trial services with a focus in cancer. It is the common purpose of all NeoGenomics employees to save lives by improving patient CARE through Communication, Accuracy, Reliability, and Efficiency. Our staff physicians, scientists, laboratory professionals, client services representatives, and sales people team up with our clients. Together, we work to solve the medical, scientific, and logistical challenges of making precise diagnoses, aiding in bringing new therapies to market and finding the unusual hallmarks of each patient's disease that point the way to proper treatment.

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
Position Summary:
The Case Support Supervisor is responsible for ensuring that case turnaround times comply with departmental standards, and that Pathologist and Client expectations are met by coordinating patient case logistics. The Case Support Supervisor provides leadership to the Case Support Specialist team, and manages the schedule for Case Support Specialists to ensure the required coverage.
  • Assist the Manager of Path Support with coordinating and distributing assignments to employees within the department and ensuring shifts are properly staffed
  • Manage ADP and staffing for Case Support Specialists, to schedule time off and backfills as required
  • Provide leadership, motivation and training to the Case Support Specialist Team
  • Directly supervise the Case Support Specialists, responsibilities include interviewing, hiring and training employees. Planning, assigning and directing work
  • Appraise employee performances, reward and discipline employees, address complaints and resolve concerns. Meet regularly with employees to review their Neo Connect
  • Prepare pending reports, specimen logs and volume reports on a regular basis
  • Other duties as assigned by the Medical Director, Manager and Manager of Path Support.
  • Ability to work in a fast paced team environment. Good time management skills
  • Ability to adapt to changing procedures, policies and work environment
  • Work productively and efficiently to achieve company and departmental goals
  • Communicate effectively with all levels of staff
  • Adhere to and ensure adherence to NeoGenomics Laboratories core values, and safety and compliance policies and procedures
  • Diligently follow departmental SOP's for specimen handling and processing.
Experience & Required Qualifications:
  • Education: High School Diploma required, Associate's degree preferred
  • Three or more years of equivalent experience working in an administrative support capacity - medical environment preferred.
  • Knowledge of clinical/oncology-specific terminology preferred.
  • Ability to communicate effectively using written and verbal skills
  • Ability to interact appropriately with colleagues, Clients and Pathologists
  • Strong organizational and leadership skills, attention to detail, and follow up skills
  • Ability to work independently and as a team player
  • Must be able to work in a fast paced, multi-tasking environment while maintaining a high rate of productivity and high level of quality
  • Must be able to tolerate stressful situations and demonstrate strong problem solving ability
  • Must deliver a high level of accuracy

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.