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Customer Service Representative - Billing at Spectrum

Posted in Other 30+ days ago.

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Type: Full Time
Location: Riverview, Florida

Job Description:

What exactly is the Customer Service Representative - Billing role?
Are you eager to learn and ready for a new challenge? If you like to talk to customers and work on a computer in a lively environment, we d like to talk about your future with Spectrum. Our billing representatives bring it all together using knowledge of Spectrum s offerings learned through our representative training program. We will teach you the skills you need to grow with us, to build relationships and to create a quality customer experience. Your reliability, integrity and flexibility make you a wonderful ambassador for the Spectrum brand.

It s all about learning and growing.
This may be a new road for you, but the journey is all mapped out. You can trust our quick and thorough training plan to make you an expert on Spectrum's industry-leading products and services in about five weeks, taking home full pay for the time you spend learning.

After that, consider yourself the voice of Spectrum: fielding questions, processing orders, updating account records, and staying current on all our newest technologies. You ll learn how to efficiently answer our customers questions concerning product pricing and billing statements. Plus, peer mentors and a dedicated coaching line are always available if you have any questions.

With a deliberate path to success.
We know that the best people to lead are those who have been down the same road before. That s why most of our supervisors started as Customer Service Billing Representatives themselves, learning and growing with us. Eventually you too may lead and support your own enthusiastic team. On top of that, Spectrum offers benefits like education assistance and other programs to help you and your family thrive at all stages of life.

What do you need to get started?
Minimum requirements for the Customer Service Billing Representative are:

* Ability to read, write, speak and understand English

* Ability to handle multiple tasks

* Strong organization and time management skills

* Excellent interpersonal skills

* Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Minimum Education needed:

* High School Diploma or equivalent

Related Work Experience:

* Previous customer service representative experience

* Experience working in cable operations and/or telecommunications call center

* Ability to effectively train and offer guidance to other representatives is preferred

AreYou readyTo Join OurTeam?
Now that you know a little more about us, why not apply now?
Heads up! There is a brief assessment in the application. We recommend using a desktop computer or laptop in a distraction-free environment.

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.