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Senior User Experience Researcher at Skillsoft Corporation

Posted in Other 30+ days ago.

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Type: Full Time
Location: Nashua, New Hampshire

Job Description:

Job Description

Are you passionate about learning and intellectually curious* Do you thrive in a fast paced, innovative work environment where team members hold themselves and others accountable* Are you energized by trying new things, have an agile mindset and enjoy making an impact* Is working for a purpose driven organization important to you* If the answers to these questions are a resounding YES, then read on!

Skillsoft is the global leader in corporate learning. We help businesses solve their biggest challenge attracting, motivating and retaining world class talent. Our team is recognized for cutting edge digital learning and human capital management solutions. Trusted by the world's leading organizations, including 65% of the Fortune 500, we train more professionals than any other company in the world. Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.

We are all about Making Work Matter. With over 2200 employees around the world, we are always looking for amazing talent!

Will you be next to join our team*

Opportunity Highlights:

* As a Senior User Experience Researcher, you'll have the opportunity to contribute to our research activities in developing innovative, user-friendly learning products.

* Become a user-centric voice the UX Team s insights-driven culture, where researchers play a key role in leading and inspiring teams to create future iterations of or next-generation product Percipio.

* Work with engineers, product managers, designers and other researchers (both qualitative and quantitative) to prioritize research opportunities in a fast-paced, rapidly changing environment.

* Work with product teams to identify metrics for user experience, and track impact of product changes on these metrics.

* Understand and incorporate technical and business requirements into research.

* Collect and analyze user behavior by leading usability testing and customer discovery studies (both in-person and remote), surveys, field studies, experiments, etc.

* Synthesize findings, recommendations, and create detailed reports based on user research.

* Help drive change by evangelizing research findings to diverse audiences through written reports and oral presentations. This may include creating highlight videos/screenshots.

* Use research findings to help Skillsoft better decisions about what to work on, how to prioritize features, and how to become a listening organization.

* Help establish the UX research practice within Skillsoft by mentoring and educating designers, product colleagues, and others.

Skills & Qualifications:

* BA/BS degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or other field emphasizing human behavior

* At least 3 years experience in conducting user research in a product environment

* Detail oriented, with experience planning, executing, and analyzing qualitative research project

* Excellent communication, interpersonal, collaboration and negotiation skills; can communicate complex research concisely and effectively to product stakeholders

* Can work independently and prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects

* Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase

* Technical aptitude, familiarity with basic graphic and video editing tools preferred


* Proactive with a strong sense of urgency and competitive drive.

* Independent, entrepreneurial mindset with ability to make independent decisions.

* Influential, and enthusiastic communicator.

* Adaptable, embraces change.

* Collaborative team player, working across various teams within the organization.

* Customer service minded.

* Strong attention to detail, organized and goal oriented.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we'd love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.